Thi Hoang Xuan Thai

• Assisted with day-to-day operations, working efficiently and productively with all team members for managing customer interactions through calls, emails, and chat channels, ensuring timely and effective resolution of queries.
• Conduct orientation sessions for new clients, facilitating a comprehensive understanding of the Handelot platform and guiding them on its optimal usage.
• Excellent communication skills, both verbal and written.
• Develop and implement tools connectors to automate the publication of trade offers on the platform, resulting in a significant increase monthly at least 15% from 350 connector with 15,000 trades.
• Proactively correct data discrepancies in clients' accounts by generating and analyzing surveys, averaging 25 surveys per month.
• Provide end-to-end support for 530 company accounts, consistently meeting and exceeding monthly targets.
• Establish and maintain strong partnerships with clients, fostering positive relationships that contribute to outstanding performance metrics.

• Maintained excellent client relationships by providing excellent and attentive after-sales support.
• Developed sales contracts for clients in line with law-established rules and guidelines.
• Coordinated and managed business development meetings with prospective clients.

• Surpassed sales and customer service targets, consistently exceeding established KPIs.

• Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.

• Defined clear targets and objectives and communicated to other team members.

• Controlled costs to keep business operating within budget and increase profits.