Thomas Böcher

As a Sales Coach, I offer a variety of coaching formats to teach sales teams effective communication skills for both outbound and inbound calls. My approach includes one-on-one coaching, group workshops, and role-playing exercises, tailored to meet the unique needs of each team member. I focus on helping participants master key skills such as engaging prospects, building rapport, and handling objections, while also improving their overall conversation strategy and emotional intelligence. My goal is to drive better conversion rates and enhance the overall sales performance through practical, results-oriented training.

As a Customer Service Agent, I was responsible for resolving customer issues and concerns to ensure a high level of satisfaction. In addition to effectively responding to customer inquiries and providing timely solutions, I also developed an interest in the sales aspect of the role and successfully acquired new customers. Through strong communication skills and the ability to address individual needs, I not only strengthened customer loyalty but also identified new business opportunities, contributing to increased sales.