THUY LUONG
WARSAW
Summary
Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Having two-year experience in a financial company.
Overview
2
2
years of professional experience
Work History
Specialist in the Operational Support Unit
XTB S.A.
03.2022 - Current
- Perform background check on client’s data via Refinitiv and make sure documents meet requirements and due diligence
- Take responsibility for client’s satisfaction and maintain long-term relations with clients and internal departments.
- Assure cases are resolved in timely manner and binding to Policies.
- Escalate to Legal department when it comes to infringed actions
- Work closely and assist other departments namely Legal, KYC, and Finance department in daily tasks
Junior Specialist in the Operational Support Unit
XTB S.A.
04.2021 - 03.2022
- Review and verify client’s documents during onboarding process;
- Handle complains, technical, transaction, account and offer issues;
- Monitor client’s transaction
- Organize and manage client’s database via Saleforce/CRM
Education
Bachelor of Science - Biotechnology
University of Wroclaw
Poland09.2017
BBA - Hotel And Restaurant Managment
University of Finance And Marketing
Viet Nam06.2017
Skills
- Operational Monitoring
- Time Management
- Analytical Skill :ability to evaluate and analyze data and generate conclusion
- AML Skill
- KYC Knowledge
- Detail-oriented
- MS, Excel, PowerPoint
- Communication Skills: verbal, written and intercommunicate skills
- Critical thinking
Languages
Vietnamese
Native language
English
Advanced
C1
Timeline
Specialist in the Operational Support Unit
XTB S.A.
03.2022 - Current
Junior Specialist in the Operational Support Unit
XTB S.A.
04.2021 - 03.2022
Bachelor of Science - Biotechnology
University of Wroclaw
BBA - Hotel And Restaurant Managment
University of Finance And Marketing
Similar Profiles
Jacek JaciubekJacek Jaciubek
Quality Assurance Speciaist at XTB S.A.Quality Assurance Speciaist at XTB S.A.
Abdulla Mohammed Rashed AlyammahiAbdulla Mohammed Rashed Alyammahi
IB and Market Analyst at XTB trading companyIB and Market Analyst at XTB trading company
Norabhat SungkawisidhNorabhat Sungkawisidh
Specialist in Operational Support at XTBSpecialist in Operational Support at XTB