Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Personable Customer Service Representative offering more than one year of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Hi, I’m
Tibebu Daniel Dejene
Lublin,Lublin
Summary
Overview
3
years of professional experience
Work History
Ace Rico PolandMlawa
System Analyst
08.2021 - Current
Job overview
- Investigated and addressed system issues to enhance usability and improve functionality.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Evaluated and adopted new technologies to address changing industry needs.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Helped improve operations by showing clear connection between current policies and business results.
- Improved production system By adding some creativity on machine process.
- Increased sales by 10%
LG Electronics PolandMlawa
Support Engineer
10.2020 - 07.2021
Job overview
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Enhanced real-world system operation by standardizing production and field installation processes.
- Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Maintained system logs or manuals to document testing or operation of equipment.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Worked to create safe, low-cost and dependable designs.
- Increased sales by 10%.
Ethio TelecomAddis Ababa
Customer Service Representative
02.2018 - 05.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed over 50 customer calls per day.
Education
Wyższa Szkoła Przedsiębiorczości I AdministracjiLublin,Poland
Bachelor of Science from Computer Science
02.2024
University Overview
Debre Birhan UniversityDebre Birhan,Ethiopia
Bachelor of Science from Electrical And Computer Engineering
02.2020
University Overview
I took two Years courses here before I join WSPA,Lublin.
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Order and Refund Processing
- Calm and Professional Under Pressure
- Microsoft Exchange
- Document and Records Management
- Administrative and Office Support
- Billing Adjustments and Refunds
- Skilled in Microsoft Office
- Team-Oriented and Cooperative
- Online Chat
Languages
Amharic
Native language
English
Advanced
C1
References
References
- Lucas Srivasta(System Specialist) ,Ace Rico Poland.
Phone No. - +48 739 584 588
Email - lucas.srivastav@acerico.pl
- Maciek Naworski(Mechanical Engineer), LG Electronics
Phone No. - +48 451 148 378
Email - Maciek.Naworski@lge.com
- Tinbit Dagnachew(Customer Service Manager) , Ethio Telecom
Phone No. - +251910786800
Email - tinbit0dagnachew@gmail.com
Timeline
System Analyst
Ace Rico Poland
08.2021 - Current
Support Engineer
LG Electronics Poland
10.2020 - 07.2021
Customer Service Representative
Ethio Telecom
02.2018 - 05.2019
Wyższa Szkoła Przedsiębiorczości I Administracji
Bachelor of Science from Computer Science
Debre Birhan University
Bachelor of Science from Electrical And Computer Engineering
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