Tinashe Parichi

Worked with suppliers to manage schedules, specifications and quality compliance.

• Collaborated with vendors to negotiate favorable terms on contracts and country customs documents for over 30 orders.
• Developed and managed the implementation of supply chain strategies to reduce costs and improve customer satisfaction.
• Managed distributors from four different countries, and backed up two more countries.
• Analyzed data from multiple sources to identify areas of improvement in the supply chain process.
• Coordinated with international suppliers on orders placed from the Baltic and Nordic countries.
• Maintained effective communication with all involved parties throughout the entire supply chain process by utilizing SAP and Salesforce.

• Enhanced bakery products' quality by closely monitoring the production process and making necessary adjustments, as needed.
• Reduced downtime by swiftly addressing minor machine malfunctions and collaborating with maintenance teams for major repairs.

• Debut employee of the Month of October 2024
• Collaborated with team leaders to resolve more than 30 tickets a day.
• Increased customer satisfaction by 20% within 2 months by implementing a new feedback system that streamlined issue resolution.

• Evaluated the quality of top-streamed games for greater customer experience.
• Identified and reported at least 2 bugs in games a day.

• Certificate of Recognition for best advocate of 2023 Q3
• 5 times sales target achiever
• Record holder of overnight helpline sales with more than 15 sales
• Consistently maintained above 85% customer satisfaction and above 90% resolved tickets
• Assisted in onboarding and training new customer service representatives, enhancing overall team efficiency.

• As an Internal Auditor at Siyawawadza, I ensured the integrity of financial and operational processes within our grocery and bar shop. Responsibilities included reviewing accounting records, assessing internal controls, and identifying risks or inefficiencies in inventory management, sales, and expense reporting. As an Auditor with High School knowledge combined with Accountant in Business, or F1 (ACCA), we conducted regular audits, ensured compliance with laws and policies, and recommended improvements to safeguard assets and enhance profitability. Analytical skills, attention to detail, and experience in auditing are skills I honed during this period of service.