Hi, I’m
DEON CHINGWE
Lublin,LUBELSKIE
Summary
Results-driven Computer Science student with a strong technical background and a passion for mobile technology. Offering a proven track record in providing technical support, mobile app development, and exceptional customer service. Skilled in troubleshooting mobile devices, resolving software and hardware issues, and delivering comprehensive solutions to enhance user experience. Committed to staying up-to-date with the latest advancements in mobile technology. Seeking a work-at-home position at a mobile shop to utilize my technical expertise and contribute to customer satisfaction and business growth.
Overview
1
year of professional experience
Work History
ABC TECH SOLUTIONS
Technical Support Specialist
06.2021 - 11.2021
Job overview
- Provided technical assistance to customers via phone, email, and chat, troubleshooting mobile device issues and resolving software and hardware problems.
- Demonstrated exceptional problem-solving skills by diagnosing and resolving complex technical issues promptly and efficiently.
- Developed a deep understanding of mobile operating systems, including iOS and Android, as well as mobile applications and their functionalities.
- Assisted customers in setting up and configuring mobile devices, explaining features, and providing recommendations for optimal usage.
XYZ software company
Mobile Application Developer
01.2021 - 05.2021
Job overview
- Collaborated with a team of developers to design and develop user-friendly mobile applications using Java and Android Studio.
- Implemented functionality enhancements and bug fixes, ensuring the smooth performance of mobile apps.
- Conducted thorough testing and quality assurance checks to identify and resolve issues, ensuring a seamless user experience.
- Gained hands-on experience in mobile app development, including UI/UX design, API integration, and database management.
DEF corporation
IT Technical Support Intern
06.2020 - 08.2020
Job overview
- Provided technical support to employees, troubleshooting hardware and software issues, including mobile device configuration and setup.
- Assisted in managing and maintaining the company's mobile device inventory, ensuring all devices were up-to-date and secure.
- Conducted training sessions for employees on mobile device usage, security best practices, and productivity-enhancing applications.
- Assisted in the implementation of mobile device management (MDM) solutions to streamline device administration and enhance security.
Education
WSEI UNIVERSITYLUBLIN ,POLAND
Bachelor of Science from Computer Science
08.2025
EXTREM TECH HIGH SCHOOLZIMBABWE
Bachelor of Science from Computer Science And Programming
03.2019
Skills
- Proficient in mobile app development (Java, Android Studio)
- Strong troubleshooting and problem-solving skills
- Excellent knowledge of mobile operating systems (iOS, Android)
- Familiarity with mobile device management (MDM) solutions
- Solid understanding of software and hardware configurations for mobile devices
- Strong communication and customer service skills
Accomplishments
- Successfully resolved over 500 mobile device issues, demonstrating strong troubleshooting skills and a high level of customer satisfaction.
- Developed and launched a mobile app during an internship, resulting in a 20% increase in user engagement and positive user feedback.
- Received recognition for outstanding performance as a Technical Support Specialist, consistently exceeding customer satisfaction targets by 15%.
- Took the initiative to implement a knowledge base system for common mobile device issues, reducing average resolution time by 20%.
- Collaborated with cross-functional teams to develop and deliver training sessions on mobile device usage, resulting in a 30% increase in employee productivity.
Skilled in troubleshooting mobile devices, resolving software and hardware issues, and delivering comprehensive solutions to enhance user experience. Committed to staying up-to-date with the latest advancements in mobile technology. Seeking a work-at-home position at a mobile shop to utilize my technical expertise and contribute to customer satisfaction and business growth.
Affiliations
- Member, Computer Science Club: Actively participate in discussions and workshops to stay updated with the latest trends in mobile technology and software development.
- Volunteer, Mobile Technology Conference: Assisted in organizing and facilitating sessions, gaining exposure to industry experts and networking opportunities.
Languages
SHONA
Native language
English
Proficient
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Specialist
ABC TECH SOLUTIONS
06.2021 - 11.2021
Mobile Application Developer
XYZ software company
01.2021 - 05.2021
IT Technical Support Intern
DEF corporation
06.2020 - 08.2020
WSEI UNIVERSITY
Bachelor of Science from Computer Science
EXTREM TECH HIGH SCHOOL
Bachelor of Science from Computer Science And Programming
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