Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tinotenda Chikombo

Tinotenda Chikombo

Customer Service Representative
Poland

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Teleperformance Polska Sp.z O.o., Warsaw
Warsaw
03.2022 - 11.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor Of Management Studies - IT MANAGEMENT

Warsaw University of Business
Warsaw
02.2022 - 03.2025

Skills

Sales expertise

Complaint resolution

Key holder experience

POS systems expert

Technical Support

Account management

Creative problem solving

Professional telephone demeanor

Timeline

Customer Service Representative

Teleperformance Polska Sp.z O.o., Warsaw
03.2022 - 11.2022

Bachelor Of Management Studies - IT MANAGEMENT

Warsaw University of Business
02.2022 - 03.2025
Tinotenda ChikomboCustomer Service Representative