Tinotenda Chikombo
Customer Service Representative
Poland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Teleperformance Polska Sp.z O.o., Warsaw
Warsaw
03.2022 - 11.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor Of Management Studies - IT MANAGEMENT
Warsaw University of Business
Warsaw 02.2022 - 03.2025
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
Teleperformance Polska Sp.z O.o., Warsaw
03.2022 - 11.2022
Bachelor Of Management Studies - IT MANAGEMENT
Warsaw University of Business
02.2022 - 03.2025
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