Summary
Overview
Work History
Education
Skills
reading books and articles and solving puzzles
Languages
Timeline
Generic
Tinotenda Chikombo

Tinotenda Chikombo

Warsaw

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


In my one-year experience as an IT specialist, I have demonstrated a solid foundation in providing technical support and solutions. I possess expertise in troubleshooting hardware and software issues, ensuring seamless operations within the IT infrastructure. My responsibilities have included effectively diagnosing and resolving technical problems, implementing system upgrades, and providing end-user support.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Millenium Auctions
02.2020 - 11.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Recorded account information to open new customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

IT Support Specialist

A.C. Motorworld (PVT)
12.2018 - 12.2019
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

Education

Bachelor Of Management Studies - IT MANAGEMENT

Warsaw University of Business
Warsaw
Current

Skills

  • P>Complaint resolution
  • P>Sales expertise
  • P>Technical Support
  • P>Microsoft Office (Excel, Word & Outlook)
  • P>Ability to Multitask
  • P>Teamwork
  • Information Security
  • Consultative Sales

reading books and articles and solving puzzles

A passionate and avid reader with a penchant for intellectual exploration, I consistently engage in a diverse range of books and articles across various genres. With a curious mind and a commitment to lifelong learning, I delve into literature that not only entertains but also broadens my perspectives on different subjects. My reading habits extend to staying informed about current affairs, technological advancements, and emerging trends.

In addition to my love for reading, I am an enthusiastic puzzle solver. Whether it's crosswords, Sudoku, or logic puzzles, I find joy in the mental challenges they present. This penchant for solving puzzles reflects my analytical and problem-solving skills, honed through the enjoyment of deciphering complex patterns and finding creative solutions.

Languages

English
Native language

Timeline

Customer Service Representative

Millenium Auctions
02.2020 - 11.2021

IT Support Specialist

A.C. Motorworld (PVT)
12.2018 - 12.2019

Bachelor Of Management Studies - IT MANAGEMENT

Warsaw University of Business
Tinotenda Chikombo