Tinotenda Pfukwa
Warsaw
Summary
An extremely organized Dietetics Student with good Sales and Customer Service skills and also recognized for the following competencies and attributes: Ability to deal with all marketing, communication and customer service needs of an organization. Excellent verbal and written communication skills. Professionalism and ethical etiquette. Ability to use computers. Interpersonal capabilities including strong negotiation skills. Great Public Relations Presentation and networking skills with ability to professionally exchange information with customers. Excellent team player and results oriented individual.
I hereby give my consent to the processing of the personal data contained in my job offer (CV and cover letter) for the needs of the recruitment process, in accordance with the Personal Data Protection Act (Journal of Laws No. 133, item 883 of 29 August 1997).
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
Hely Systems
Warszawa,Poland
05.2022 - Current
- Answered inbound calls
- Scheduled appointments for customer
- Dealt with several departments including outbound sales and operations
- Sending emails and estimates to customers
- Worked at an American Call centre
- Able to empathize with customers and understand how they use their money
- Very effective in communication with English both written and spoken
- Received incoming calls from customers who would like to schedule appointments for our services as well as received web-leads generated from our website
- During my time at Hely Systems I was also a trainer, who dealt with training new sales representatives
- I have experience in the following tools CMR phone system and SAAS system
- I have learnt the ability to generate qualified leads
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
Dietary Cook
Isabela Santa Catrina Restaurant
Warszawa, Poland
10.2023 - 07.2024
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Followed standard recipes, menus and apportions according to established standards.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
Dietetic Intern
Żaneta Rybak I Diet Coach I Poradnia SANUS
Warsaw, Poland
01.2023 - 09.2023
- Improved patient nutritional outcomes by conducting thorough dietary assessments and creating tailored meal plans.
- Exhibited strong organizational skills by managing multiple patient caseloads, prioritizing tasks efficiently to provide timely care and support effectively.
- Created engaging educational materials for both individual counseling sessions and group presentations, promoting a better understanding of healthy eating habits among diverse populations.
- Contributed to the ongoing improvement of patient care quality by participating in regular case conferences and sharing insights with fellow interns and supervisors.
- Developed a strong understanding of medical nutrition therapy for diverse populations through attendance at professional development events, lectures, workshops, and journal club meetings.
- Learned meal planning strategies for clients with special dietary preferences and food allergies to increase knowledge of dietary options.
Customer Service
Triple Logic Systems
Piekna 24/26a, Warsaw, Poland
11.2021 - 04.2022
- Answering calls for a carpet and upholstery cleaning company located in the USA
- Sending and answering emails concerning appointments
- Interactions with different clients and departments as part of procedure for the project
Internship
Emerald Hill Children’s Home
Marlborough, Harare, Zimbabwe
06.2019 - 10.2019
- Assisting the Home’s Family with Social and Educational activities
- Assisting the Home’s staff with Cleaning
- Assisting the Home’s staff with feeding of children
Education
Bachelor of Dietetics - Dietetics
Vistula University
Warszawa Poland08.2024
Ordinary and Advanced Level - Health Sciences
High School
Zimbabwe 08.2021
Skills
- Patience and resilience
- Market awareness
- Company policies
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Excellent Communication
- Computer Skills
- Organizational Skills
Otherexperiences
- Volunteering at the Children’s Ministries at Celebration Church, Westgate, Harare, Zimbabwe.
- Volunteering and contributing towards food and educational needs for Dzivaresekwa Charity Program.
- I am a well-educated English native speaker at a C2 level.
- I have certifications in computer modules such as Microsoft Word, Excel, Powerpoint and spreadsheet.
Personal Information
- Date of Birth: 09/30/02
- Gender: Female
- Driving License: Clean Class 2Driver’s License from Zimbabwe
Timeline
Dietary Cook
Isabela Santa Catrina Restaurant
10.2023 - 07.2024
Dietetic Intern
Żaneta Rybak I Diet Coach I Poradnia SANUS
01.2023 - 09.2023
Customer Sales Representative
Hely Systems
05.2022 - Current
Customer Service
Triple Logic Systems
11.2021 - 04.2022
Internship
Emerald Hill Children’s Home
06.2019 - 10.2019
Bachelor of Dietetics - Dietetics
Vistula University
Ordinary and Advanced Level - Health Sciences
High School