Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tiwobista Zewde

Bydgoszcz

Summary

A diligent and enthusiastic client service specialist who developed different skills and acquired a lot of experience from studies, environment and from different social and personal activities. Ready to utilize my skill and passion to further the mission of your company. Proven ability to establish and maintain excellent communication and relationships. Enjoy working in a team, able to prioritize and manage multiple tasks and works to meet tight deadlines. Dedicated in identifying customers needs and delivering effective solutions to all problems.

Overview

1
1
year of professional experience

Work History

Technical Support Specialist

Square
  • Logging all incidents and Service Requests on the ticketing system, where appropriate, escalating cases to higher lines in a timely manner
  • Working more independently and from a standard protocol to respond to customers' issues by maintaining a positive empathetic tone, and professional attitude at all times.

Customer Service Representative

Sitel Group
  • Handling primary safety issues over the phone and email
  • Making Internal reports and solving customer issues according to provided workflow
  • Working with tier 2 line support to ensure users are able to continue to work on the platform
  • Conducting one on one meetings with line managers on a monthly basis regarding important KPI and customer feedback.

Data Analyst

NOAH REAL ESTATE PLC
03.2018 - 10.2018
  • Duration: 8 months
  • We work as a data analyst who collects, clean and interprets data sets in order to answer a question or solve a problem
  • We also can work in many industries, including business, finance, criminal justice, science, medicine, and government
  • We data analyst gathers, clean, and study data sets to help solve problems

Education

Master of Science - IT Project Manager

UNIWERSYTET WSB MERITO BYDGOSZCZ
Bydgoszcz, Poland
04.2026

Bachelor of Science - Business Engineering

Wyższa Szkoła Bankowa W Toruniu
Torun, Poland
03.2023

Skills

  • Technical Troubleshooting
  • Remote IT Implementation
  • Remote Support
  • Incident Management

Timeline

Data Analyst

NOAH REAL ESTATE PLC
03.2018 - 10.2018

Technical Support Specialist

Square

Customer Service Representative

Sitel Group

Master of Science - IT Project Manager

UNIWERSYTET WSB MERITO BYDGOSZCZ

Bachelor of Science - Business Engineering

Wyższa Szkoła Bankowa W Toruniu
Tiwobista Zewde