Toivo Regi
Warsaw
Summary
Dedicated and motivated professional seeking to join an inspiring team in a positive atmosphere. Passionate about delivering exceptional customer experiences, resolving challenges with empathy and efficiency, and bringing motivation to every task.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Technical support representative
TP Portugal
Warsaw
2025.08 - Current
- Providing technical support across LG product lines, troubleshooting hardware, software, and connectivity issues.
- Managing escalations and collaborating with repairing partners.
- Maintaining accurate case documentation within CRM systems.
- Working with quality teams to ensure effective case handling and consistent customer satisfaction.
Client Partner
Reddit
Lisbon
2025.02 - 2025.07
- Organizing and delivered presentations to potential clients, effectively communicating product benefits and features.
- Utilizing CRM systems to efficiently manage client information and track communication history.
- Developing and maintained a comprehensive knowledge of industry trends, competitive landscape, and client needs.
- Preparing detailed reports on account activity, highlighting achievements and areas for improvement.
- Developing tailored solutions that met specific client needs, enhancing customer satisfaction and loyalty.
Trust and Safety Specialist
Bolt
Lisbon
2023.11 - 2024.01
- Managed safety incidents requiring immediate attention, including road accidents, threats, and assaults.
- Resolved escalated issues from Tier 1 customer support, addressing various service concerns, including payments, invoices, account issues, compensations, and app-related technical problems.
- Mentored and coached new team members, transitioning them smoothly into the team and work environment.
- Oversaw team schedules, handled absences, and conducted weekly team meetings to review results, provided feedback on KPIs, and enhanced productivity through personalized one-on-one sessions.
- Maintained active communication with different teams, including operations, quality assurance, and commerce, to ensure seamless coordination and service.
Sales/Technical Support Consultant
Telia Estonia
Tallinn
2019.12 - 2021.10
- Managed invoice issues and engaged in proactive sales.
- Provided technical support for individual and corporate clients with main issues such as mobile, home, office internet, and calls/SMS.
Education
Vocational education/High school - IT
Olustvere
Estonia 2014.09 - 2018.02
Elementary education -
Estonia
Tudulinna, EstoniaReferences
- Team Leader: Bernardo Lourenco | bernardo.lourenco@gmail.com | tel +351 934 808 734
Timeline
Technical support representative
TP Portugal
2025.08 - Current
Client Partner
Reddit
2025.02 - 2025.07
Trust and Safety Specialist
Bolt
2023.11 - 2024.01
Sales/Technical Support Consultant
Telia Estonia
2019.12 - 2021.10
Vocational education/High school - IT
Olustvere
2014.09 - 2018.02
Elementary education -
Estonia