Tom Bakowski
Summary
I'm a pragmatic and data-driven Senior Product Leader with 10+ years of experience across SaaS B2B, B2B/B2C marketplaces, AI, logistics and platform products. I thrive in dynamic, fast-paced environments where outcomes matter and progress is key. My approach combines strong experience in customer discovery, agile product execution, and a clear grasp of business levers. I've worked hands-on with qualitative research, SQL, Looker, Power BI, and analytics pipelines to inform decisions, validate hypotheses and build product strategy.
Overview
16
16
years of professional experience
Work History
Senior Product Manager
Oferteo
04.2022 - Current
- Led development and scale of 'Oferteo Express' product (0→MVP→multi-city), aligning the roadmap with user needs and business growth goals.
- Delivered and presented to C-level market research, customer discovery, and strategic recommendations for a redesign of the business model in the home service segment.
- Introduced Instant Booking - boosted buyer-merchant match rate from ~20% to 78%.
- Solved scaling bottlenecks - achieved 90%+ automation of orders.
- Launched merchant 'Elite Program' - reduced order churn from 15% to 1.5%.
- Improved product profitability: platform take rate grew from 12% to 27%.
- Improved CPA and scalable, data-led merchants' acquisitions.
- Built dashboards tracking KPI's (i.e liquidity and density) for informed scaling decisions.
- Led cross-functional collaboration across the company: product team, dev team, UX, and C-level.
Senior Product Manager / Consultant
Innovatika
02.2018 - 02.2025
- Led end-to-end product strategy and innovation projects for cross-industry clients, including Polkomtel, Lingaro, VISA and Energa S.A.
- Acted as a strategic product partner for business clients - from product opportunity discovery through road map planning, MVP and go-to-market strategy.
- Delivered C-level presentations with market research, user insights, and business cases to drive investment and strategic decisions.
- Led affluent market segmentation to launch 10+ value-added services as VAS Team Manager - drove value proposition and customer journey design for CR up to 58%.
- Led strategic analyses (market, competition, segment potential) to inform product vision, investment priorities, and M&A opportunities.
- Ensured strategic alignment across teams by partnering closely with UX on vision execution.
Head of AI Product / Co-founder
Snapsh.ai
02.2020 - 04.2022
- Built a visual search product (AI + computer vision) within 4 weeks; pivoted.
- Conducted market and customer discovery, acquired B2B early adopters, and secured pilot implementations.
- Delivered commercial implementation for the B2B segment, achieving break-even.
Product Implementation Lead (B2B SaaS)
Logintrade
11.2015 - 01.2018
- Led 40+ SaaS platform onboardings for Procurement and Logistics, including business consultancy for ERP integration (Mahle, Ciech, Azoty, Lotos, Doosan, Torf Corp, Netia, etc.).
- Increased platform engagement at all user levels by business and functional onboarding.
- Reduced churn by accelerating adoption, platform KPIs dashboard monitoring and driving recurring platform usage, leading to achieving significant business results.
- Validated public-sector client acquisition fit via discovery + first commercial implementation.
- Analysed large data cohorts to recommend optimal clients' central warehouse location for 900+ delivery points across Europe.
International Project Manager
UPS SCS
11.2011 - 03.2014
- Company Overview: EMEA
- Managed logistics network rollout and complex process improvements across EMEA for global clients such as DELL, CISCO, and PHILIPS.
- Identified network optimisation opportunities across Europe, the Middle East, and Africa.
- Designed, implemented, and standardised new logistics processes and workflows.
- Delivered 12 new warehouse networks and 20+ process improvements.
- Successfully led implementation projects in high-risk regions (e.g. Libya, Iraq).
- Collaborated with multicultural stakeholders and corporate HQ to align planning, expectations, and execution.
- EMEA
International Transport Coordinator
Black Point S.A.
06.2010 - 03.2011
- Centralised international transport operations across Black Point Group in Europe.
- Optimised warehouse dispatch, import/export procedures, and storage strategy.
Marketing Specialist / Intern
Robert Bosh Tool Corporation
03.2009 - 09.2009
- Company Overview: Germany/EMEA
- Conducted pricing and margin analysis based on SAP data and cost optimisation reports to support product strategy.
- Supported product positioning and pricing across European markets through reporting and analytical input for Country and Brand Managers.
- Germany/EMEA
Education
Leadership, diversity management in teams, teamwork work and group dynamics.
European Academy for Leaders
Business Trainer - Designing training programs, conducting and evaluating workshop sessions
WSB Merito University
03.2011
Design Thinking Facilitator - Stanford Crash Course on Creativity and Design Thinking for product and service development, empowering creativity individually and in teams
Stanford Online
03.2011
Master of Logistics Management - undefined
University of Economics
03.2010
Master of Enterprise Management - undefined
University of Economics
03.2010
Skills
- Product Strategy
- Product Management
- Rapid Iterations
- Complex Problem Solving
- Leadership
- Business Models
- SaaS
- Marketplace
- AI-enabled services
- Value Added Services
- On-demand services
- Logistics Management
- Fintech and Banking
- Education
- Consulting
- E-commerce
- Public Sector
- B2B
- B2C
Websites
Languages
English
German
Business Models
- SaaS
- Marketplace
- AI-enabled services
- Value Added Services
Industries
- On-demand services
- Logistics Management
- Fintech and Banking
- Education
- Consulting
- E-commerce
- Public Sector
Segments
- B2B
- B2C
Consent - Statement
I confirm that I have read the information on the processing of personal data available at OCHRONA DANYCH I POUFNOŚĆ W PROCESIE REKRUTACJI DATA PROTECTION AND CONFIDENTIALITY IN THE RECRUITMENT PROCESS and I consent to the processing of my personal data for the purposes of recruitment processes carried out by BOLD PL sp. z o.o.with its registered seat in Warsaw (ul. Przeskok 2, 00-032 Warsaw).
Personal Information
Title: Senior Product Manager
Hobbies and Interests
- Innovation
- Creative Thinking
- Pizza Napoletana
- Psychology
- Running
- Volleyball
Timeline
Senior Product Manager
Oferteo
04.2022 - Current
Head of AI Product / Co-founder
Snapsh.ai
02.2020 - 04.2022
Senior Product Manager / Consultant
Innovatika
02.2018 - 02.2025
Product Implementation Lead (B2B SaaS)
Logintrade
11.2015 - 01.2018
International Project Manager
UPS SCS
11.2011 - 03.2014
International Transport Coordinator
Black Point S.A.
06.2010 - 03.2011
Marketing Specialist / Intern
Robert Bosh Tool Corporation
03.2009 - 09.2009
Leadership, diversity management in teams, teamwork work and group dynamics.
European Academy for Leaders
Business Trainer - Designing training programs, conducting and evaluating workshop sessions
WSB Merito University
Design Thinking Facilitator - Stanford Crash Course on Creativity and Design Thinking for product and service development, empowering creativity individually and in teams
Stanford Online
Master of Logistics Management - undefined
University of Economics
Master of Enterprise Management - undefined
University of Economics
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