Tomasz Czyżewski
Exeter,Devon
Summary
Results-driven Operations Management professional with an MA in Management and Logistics. Spearheaded initiatives to optimise safety, operational efficiency, and cost control while managing third-party contractors. Implemented innovative processes and technology to enhance productivity and foster team development. Leveraged data analysis to improve quality control and promote diversity and inclusion.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Area Manager
Amazon Logistics
Exeter
05.2023 - 11.2025
- Led the team of 40 - 60 direct reports.
- Managed operations to ensure cost efficiency, adherence to daily time deadlines, and prioritised safety.
- Promoted to Level 5 as Area Manager on night shift.
- Liaised with external contractors to implement technical improvements to mechanical infrastructure.
- Identified functional issues with newly installed mechanism, facilitating corrections with engineering team.
Shift Manager
Amazon Logistics
Exeter
05.2021 - 05.2023
- Promoted to L4 Shift Manager, overseeing end of sortation and parcel dispatch on morning shift.
- Streamlined operations to meet time goals, ensuring smooth workflow and cost efficiency.
- Led project to design and implement additional operations segment, enhancing customer service with same-day delivery.
Operations Supervisor
Amazon Logistics
Exeter
07.2019 - 05.2021
- Achieved top 25 and semi-finalist in countrywide Think Big competition designing the project in order to streamline efficient task allocation for the team of 40-60 employees.
- Optimised sortation method, analysing data to achieve effective shipment allocation and streamline headcount prior to dispatch.
- Partnered with launch team to establish efficient operations in new delivery station.
- Transitioned from small delivery station to larger site, enhancing geographic jurisdiction for customer shipments.
Warehouse Operations Manager - Ergonomic furniture
Back2 International Ltd.
London
11.2017 - 07.2019
- Managed key KPIs for stock accuracy, productivity, delivery performance, waste reduction, FIFO, and storage capacity to ensure operational efficiency.
- Led KPI-driven warehouse and logistics operations, overseeing deliveries, drivers, routing, customer time-critical requirements, and operational costs to enhance service delivery in a high-volume, sales-focused environment.
- Developed just-in-time purchase planning system and delivery register, improving order and stock accuracy while increasing purchasing power by approximately 15% across selected product ranges.
Customer Liaison, QC - furniture workshop
A.J.BRETT & CO.LIMITED
London
04.2007 - 10.2017
- Customer liaison, warehouse operative 2007 - 2013 Managed staff performance and oversaw all post-sale aspects of customer service to ensure high satisfaction levels.
- Addressed customer feedback and complaints to improve service quality.
- Quality controller 2013 - 2017 Approved standards, applied corrective measures.
- Assessed 3rd party service suppliers.
Operations Department Specialist - Debt collection
Pactor Ltd.
Poznań
02.2003 - 01.2007
- Proposed and negotiated inclusion of 10% ‘placebo’ debtors sample batch in operational database, contributing to annual company income increase of approximately £100,000. Achieved 40% increase in efficiency for client on this batch of debtors.
- Led call centre team in debt negotiations, overseeing staff procedures, quality, service delivery, and implementing process improvements, ie. voice messages efficiency.
- 2006 – ISO 9001:2000 Quality Control: Implemented compliant documentation, trained the call center team and coordinated SGS certification audits.
- 2007 – Controlling: Introduced to cost allocation and worked closely with the Head Accountant.
Personal Assistant to Directors
Ekolog Inwest Ltd.
Pila
02.2002 - 09.2002
- Supported director by organizing documentation and maintaining leasing repayment sheet in MS Excel, ensuring accurate calculation of installments.
- Managed durable assets leasing documentation, streamlining processes for improved organization and accessibility.
Education
MA - Management and Logistics
University of Economics in Poznan
Poznan, Poland01-2003
BA - Management and Marketing
University of Business in Pila
Pila, Poland01-2001
Skills
- Operations management
- Project coordination
- Database management
- Operational efficiency
- Data interpretation
- Performance analysis
- Quality assurance
- Data interpretation
- Strategic problem-solving
- Team leadership
- Mentoring
- Mentoring
Languages
English
Proficient
C2
Polish
Proficient
C2
Hobbies and interests
Mid-century and vintage furniture including trading of restored armchairs.
Trekking, hiking, cycling, wellbeing and fitness.
Travel including sole trips, exploring.
Timeline
Area Manager
Amazon Logistics
05.2023 - 11.2025
Shift Manager
Amazon Logistics
05.2021 - 05.2023
Operations Supervisor
Amazon Logistics
07.2019 - 05.2021
Warehouse Operations Manager - Ergonomic furniture
Back2 International Ltd.
11.2017 - 07.2019
Customer Liaison, QC - furniture workshop
A.J.BRETT & CO.LIMITED
04.2007 - 10.2017
Operations Department Specialist - Debt collection
Pactor Ltd.
02.2003 - 01.2007
Personal Assistant to Directors
Ekolog Inwest Ltd.
02.2002 - 09.2002
MA - Management and Logistics
University of Economics in Poznan
BA - Management and Marketing
University of Business in Pila