Strategic and results-oriented Project Manager with over 8 years of experience leading complex technology initiatives in a global enterprise environment. Expertise in Agile project delivery, executive-level reporting, and cross-functional coordination, driving change and optimizing workflows to align project outcomes with business strategies. Skilled in stakeholder engagement at all levels, including effective communication with board members, contributing to high-impact deployments for global clients and transformative internal programs at CDW Ltd., a recognized leader in IT solutions. Strong leadership, organizational acumen, and exceptional customer relations skills enable independent problem-solving while ensuring teams remain focused on diverse business requirements and client retention.
Hi, I’m
Tomasz Krajewski
Project Manager
Poznań,30
Summary
Overview
11
years of professional experience
4
Certifications
2
Languages
Work History
CDW Ltd.
Project & Configuration Coordinator
01.2022 - 08.2025
Job overview
- Led Agile configuration projects across international teams, ensuring delivery within SLAs and strategic alignment.
- Reported project performance and risk assessments directly to senior leadership, supporting data-driven decisions.
- Facilitated cross-departmental collaboration to streamline workflows and improve service delivery across CDW's enterprise clients.
- Championed continuous improvement initiatives, integrating feedback loops and retrospectives into project cycles.
- Promoted knowledge sharing and learning culture, embedding coaching practices and digital tools across teams.
- Global IT Solutions Provider
- Coordinated cross-departmental projects to enhance collaboration and streamline processes.
- Developed and maintained project timelines, ensuring on-time delivery of initiatives.
- Implemented efficient scheduling systems, improving resource allocation and management.
- Facilitated training sessions for team members, enhancing skills and knowledge retention.
- Analyzed workflow data to identify areas for process improvement and efficiency gains.
- Managed communication between stakeholders, ensuring alignment and clarity on project objectives.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
CDW Ltd.
Senior Technician – Level 1
01.2015 - 01.2022
Job overview
- Delivered large-scale hardware/software deployments for clients including McDonald's, Uber Eats, and Bernardo's.
- Collaborated with helpdesk and training teams to develop onboarding materials and accelerate user adoption.
- Identified and resolved operational inefficiencies in stock control and fault management, improving project timelines.
- Supported Agile transformation efforts by contributing to sprint planning, backlog refinement, and team coaching.
- Led technical support initiatives to enhance system performance and reliability.
- Mentored junior technicians, fostering knowledge sharing and skill development.
- Implemented process improvements to streamline operational workflows and reduce downtime.
- Diagnosed and resolved complex hardware and software issues for various clients.
- Collaborated with cross-functional teams to deliver effective solutions and service improvements.
- Conducted training sessions on new technologies and system updates for staff.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
Education
Adam Mickiewicz UniversityPoznań
from Philosophy
University Overview
Skills
Agile Project Management
Executive Reporting & Board-Level Communication
Strategic Planning & Change Management
Stakeholder Engagement & Cross-Functional Leadership
IT Deployment & Service Delivery
Process Optimization & SLA Oversight
Knowledge Management & Coaching
ServiceNow & Digital Collaboration Platforms
Staff supervision
Adaptability and flexibility
Project management
Multitasking and organization
Decision-making
Task prioritization
Certification
Scrum Master, LinkedIn Learning
Websites
Websites
https://www.linkedin.com/in/tomasz-krajewski-b9305aa3/Timeline
Project & Configuration Coordinator
CDW Ltd.
01.2022 - 08.2025
Senior Technician – Level 1
CDW Ltd.
01.2015 - 01.2022
Adam Mickiewicz University
from Philosophy