Strategic and results-oriented Project Manager with over 8 years of experience leading complex technology initiatives in a global enterprise environment. Expertise in Agile project delivery, executive-level reporting, and cross-functional coordination, driving change and optimizing workflows to align project outcomes with business strategies. Skilled in stakeholder engagement at all levels, including effective communication with board members, contributing to high-impact deployments for global clients and transformative internal programs at CDW Ltd., a recognized leader in IT solutions. Strong leadership, organizational acumen, and exceptional customer relations skills enable independent problem-solving while ensuring teams remain focused on diverse business requirements and client retention.
Hi, I’m
Tomasz Krajewski
Project Manager
Poznań,30
Summary
Overview
11
years of professional experience
4
Certifications
2
Languages
Work History
CDW Ltd.
Project & Configuration Coordinator
01.2022 - 08.2025
Job overview
- Led Agile configuration projects across international teams, ensuring delivery within SLAs and strategic alignment.
- Reported project performance and risk assessments directly to senior leadership, supporting data-driven decisions.
- Facilitated cross-departmental collaboration to streamline workflows and improve service delivery across CDW's enterprise clients.
- Championed continuous improvement initiatives, integrating feedback loops and retrospectives into project cycles.
- Promoted knowledge sharing and learning culture, embedding coaching practices and digital tools across teams.
- Global IT Solutions Provider
- Coordinated cross-departmental projects to enhance collaboration and streamline processes.
- Developed and maintained project timelines, ensuring on-time delivery of initiatives.
- Implemented efficient scheduling systems, improving resource allocation and management.
- Facilitated training sessions for team members, enhancing skills and knowledge retention.
- Analyzed workflow data to identify areas for process improvement and efficiency gains.
- Managed communication between stakeholders, ensuring alignment and clarity on project objectives.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
CDW Ltd.
Senior Technician – Level 1
01.2015 - 01.2022
Job overview
- Delivered large-scale hardware/software deployments for clients including McDonald's, Uber Eats, and Bernardo's.
- Collaborated with helpdesk and training teams to develop onboarding materials and accelerate user adoption.
- Identified and resolved operational inefficiencies in stock control and fault management, improving project timelines.
- Supported Agile transformation efforts by contributing to sprint planning, backlog refinement, and team coaching.
- Led technical support initiatives to enhance system performance and reliability.
- Mentored junior technicians, fostering knowledge sharing and skill development.
- Implemented process improvements to streamline operational workflows and reduce downtime.
- Diagnosed and resolved complex hardware and software issues for various clients.
- Collaborated with cross-functional teams to deliver effective solutions and service improvements.
- Conducted training sessions on new technologies and system updates for staff.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
Education
Adam Mickiewicz UniversityPoznań
from Philosophy
University Overview
Skills
Agile Project Management
Certification
Scrum Master, LinkedIn Learning
Websites
Websites
https://www.linkedin.com/in/tomasz-krajewski-b9305aa3/Timeline
Project & Configuration Coordinator
CDW Ltd.
01.2022 - 08.2025
Senior Technician – Level 1
CDW Ltd.
01.2015 - 01.2022
Adam Mickiewicz University
from Philosophy