TOMASZ LEWANDOWSKI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Data Collector
IMG Arena
07.2024 - Current
- Recording events from sports competitions under pressure of time
Customer advisor
Leroy-Merlin Polska
08.2022 - Current
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Supported inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Worked with Google Workspace (mainly sheets)
Helpdesk
Estomed
05.2022 - 07.2022
- Installing, configuring, and updating the dedicated software, as well as diagnosing and troubleshooting issues
- Reporting to the supervisors
- Working with Jira and Ticket System
Customer advisor
OBI Group Holding
02.2020 - 04.2022
- From junior to senior customer advisor
- Customer service, maintaining stock condition, overseeing orders, collaboration with other departments
Deck Cadet
Euro Shipping Services Ltd.
08.2019 - 12.2019
- Port maneuvers, cargo hold preparation, cargo stowage, watchkeeping, assistance on the bridge
DeckHand
Unicrewing Hamburg HmbH & Co. KG
04.2018 - 10.2018
- Maintenance work, setting and trimming sails, assistance with port maneuvers/anchoring and weighing anchor, supervising passengers, tendering
Education
High School Diploma - Mathematics and Geography
IX High School
Gdynia, Poland04.2014
Skills
- MS Office
- Driving License cat B
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Computer proficiency
- Adaptability
Languages
Polish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Russian
Beginner (A1)
Consent
I consent to the processing of my personal data for the purposes necessary for the recruitment process in accordance with the Act of May 10, 2018, on the protection of personal data (Journal of Laws of 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
Hobbies and Interests
- Computer games (being volunteer in "Opiekunowie Runeterry")
- Fishing
- Music
- Team sports
- New technologies
Timeline
Data Collector
IMG Arena
07.2024 - Current
Customer advisor
Leroy-Merlin Polska
08.2022 - Current
Helpdesk
Estomed
05.2022 - 07.2022
Customer advisor
OBI Group Holding
02.2020 - 04.2022
Deck Cadet
Euro Shipping Services Ltd.
08.2019 - 12.2019
DeckHand
Unicrewing Hamburg HmbH & Co. KG
04.2018 - 10.2018
High School Diploma - Mathematics and Geography
IX High School
Similar Profiles
Łukasz TruszŁukasz Trusz
Product Owner at IMG ARENAProduct Owner at IMG ARENA
Miroslav KovachevMiroslav Kovachev
Data Collector at IMG ArenaData Collector at IMG Arena
Thiha Thi HaThiha Thi Ha
Official Data Collector at IMG ArenaOfficial Data Collector at IMG Arena