Tomasz Markiewicz

● Serving as the initial point of contact, providing first-line assistance and immediate solutions to common user issues.
● Performing basic troubleshooting for routine problems, such as software installations, account setups, and general user inquiries.
● Conducting advanced troubleshooting to resolve complex technical issues requiring a deep understanding of systems and applications.
● Managing ticket routing by categorizing and escalating issues to higher support levels when necessary.
● Collaborating with L1 and L3 support teams, providing guidance and sharing insights for ongoing issue resolution.
● Escalating challenges to L3 support when issues require advanced expertise.
● Overseeing hardware retrieval and managing onboarding and offboarding processes.

● Supporting HR tasks, including managing document workflows, disseminating information and organizing training sessions.
● Coordinating events and activities.
● Fostering employee engagement.
● Managing HR, office, and IT SharePoint content.
● Overseeing health and safety protocols in the workplace.
● Handling facility and office management across four locations.
● Facilitating effective company communication strategies.
● Performing various administrative tasks to support daily operations.

● Managing HR tasks, including document workflows and training organization.
● Overseeing facility and office management across multiple locations.
● Facilitating effective company communication.
● Handling various administrative tasks.
● Overseeing health and safety protocols in the workplace.
● Coordinating events and activities.
● Leading CSR activities.
● Driving employee engagement.

● Overseeing facility management and office administration.
● Managing administration document workflows.
● Handling database management.
● Creating SharePoint content.
● Developing and implementing policies.
● Supervising, organizing, and coordinating business workshops, training sessions, and events.

● Providing professional customer service.
● Handling sales and renewals of insurance policies.
● Optimizing processes and systems.
● Conducting product training for employees.
● Contributing as a member of the Great Place To Work team.
● Enhancing customer experience.

● Providing professional after-sales customer service.
● Managing sales plans retention.
● Supporting call center operations.
● Handling customer acquisition.

● Managing facility operations.
● Supervising technical aspects of facilities.
● Leading project management for rebranding ERA to T-Mobile.
● Providing internal customer care.

● Supervising lease agreements.
● Renegotiating rents.
● Administering fixed assets.