POS
Tomasz Przewozniak
Hotelier
Sosnowiec
Summary
Dynamic and results-driven Operations Manager with a proven track record of optimizing departmental efficiency to achieve organizational goals. Expertise in aligning talent with roles to enhance performance and drive continuous operational improvement. Committed to implementing cost-cutting strategies that maintain the highest quality of products and services while fostering a culture of teamwork and excellence. Proactive leader dedicated to building high-performing teams that consistently exceed expectations.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Operations Manager
Radisson Blu Hotel & Residences ***** , Zakopane
08.2022 - Current
- Company Overview: (226 Bedrooms - 5 F&B Outlets + Conference Centre)
- Fully responsible for all hotel day to day operations
- Fully responsible for operational KPIs to include, PMI, GRI, PNL & Quality
- Leading team of HODs (HSK, F&B, Kitchen, FO, Reservations, SPA&LC)
- Budgeting and forecasting
- Close monitoring of all purchases in all departments
- Conducting regular Ops, Quality & Morning Meetings
- (226 Bedrooms - 5 F&B Outlets + Conference Centre)
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Hotel Manager
Radisson Blu Ridzene ****, Radisson Old Town ****
09.2024 - 11.2024
- Company Overview: (95 / 60 Bedrooms - F&B Outlets + Conference Centre)
- Task Force in role of Hotel Manager of those properties as well as supporting 3 other properties within Astor Group
- Fully responsible for all hotel day to day operations
- Fully responsible for operational KPIs to include, GRI, PNL & Quality
- (95 / 60 Bedrooms - F&B Outlets + Conference Centre)
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Developed and implemented marketing strategies to promote hotel services.
- Increased customer service ratings through personable service.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Hotel Manager
Radisson RED Hotel ****
08.2023 - 11.2023
- Company Overview: (111 Bedrooms - 3 F&B Outlets + Conference Centre)
- Task Force in role of Hotel Manager of this property
- Responsible for smooth transition between old and new GM in this new property
- Fully responsible for all hotel day to day operations
- Fully responsible for operational KPIs to include, GRI, PNL & Quality
- (111 Bedrooms - 3 F&B Outlets + Conference Centre)
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed and evaluated business data to identify opportunities for improvement.
Deputy General Manager
Hillgrove Hotel & Spa ****
06.2021 - 07.2022
- Company Overview: (96 Bedrooms - 3 F&B Outlets + Biggest Conference & Wedding Venue in County)
- Fully responsible for keeping KPIs in line with company targets
- Fully responsible for all Hotel Departments
- Working closely with HR department making sure that all policies and procedures are up to date, taking active part in recruiting process.
- (96 Bedrooms - 3 F&B Outlets + Biggest Conference & Wedding Venue in County)
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Collaborated with department heads to establish goals and work plans.
- Improved internal communication channels, fostering a culture of transparency and accountability among team members.
Operations Manager
Great Southern Hotel Killarney ****
04.2018 - 06.2021
- Company Overview: (196 Bedrooms - 4 F&B Outlets + 2nd Biggest Conference & Wedding Venue in County)
- Reporting directly to CEO of the Hayfield Family Collection
- Fully responsible for keeping KPIs in line with company targets
- Fully responsible for all Hotel Departments
- Leading large team of Senior Managers / HODs & DMs (11 HODs to include Rooms Division, Executive Chef, F&B and Conference Managers)
- Close monitoring of all purchases in all departments
- Conduct regular M&E meetings as well as HOD meetings
- Working closely with HR department making sure that all policies and procedures are up to date, taking active part in recruiting process.
- (196 Bedrooms - 4 F&B Outlets + 2nd Biggest Conference & Wedding Venue in County)
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Deputy General Manager / Operations Manager
Westlodge Hotel & Leisure Center ***
03.2017 - 04.2018
- Company Overview: (86 Bedrooms - 3 F&B Outlets + Conference & Wedding Venue)
- Fully responsible for all departments with special focus on F&B outlets
- Providing strategic support to the General Manager for all hotel operations.
- Conduct regular operations team meetings
- Working closely with HODs to reach the sales and budget targets
- Ensuring SOP, HACCP & Fire Safety procedures implementation in all departments
- Monitoring the purchases
- Assessing and reviewing guest satisfaction
- Working closely with Marketing Team on developing marketing strategy
- Creating new streams of revenue (Weddings, Events, Parties, Conferences)
- Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
- Supporting the profitability and cost management of the hotel.
- (86 Bedrooms - 3 F&B Outlets + Conference & Wedding Venue)
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Maintained qualified staff and communicated areas of accountability and expected performance.
Restaurant Manager
Killarney Plaza Hotel & Spa ****
07.2014 - 02.2017
- Company Overview: (196 Bedrooms - 3 F&B Outlets + Conference Centre)
- Responsible for busy Restaurant 180seater (up to 400pax for breakfast service and up to 250pax for dinner service) as well as all C&B in hotel including 4 meeting rooms and 200seater function room
- Driving sales to maximize budget revenue (special offers, set menus, Christmas parties etc.)
- Implementation of SOPs and HACCP procedures throughout F&B and C&B outlets
- Monitoring operational costs (KPI, TMS, P&L)
- Recruiting, training, developing and evaluation of the staff
- Carrying Duty Manager duties and shifts alongside with HOD responsibilities
- Working knowledge of Micros, Volante, Hot Soft & TMS systems
- Basic marketing and sales responsibilities
- (196 Bedrooms - 3 F&B Outlets + Conference Centre)
Duty Manager
Maryborough Hotel & Spa ****(**AA)
11.2012 - 04.2014
- Company Overview: (136 Bedrooms - 2 F&B Outlets + Conference & Wedding Venue)
- Ensuring guest satisfaction
- Scheduling, assigning duties and training employees
- Supervising bar, restaurant and functions
- Setting up and managing of conferences, weddings and other events within the hotel (7 conference rooms and 3 function rooms from 50-400pax capacity)
- Running own functions up to 120pax and being involved with over 400 weddings during my time in Maryborough Hotel & Spa
- Supervising and managing all day to day operations, cash lodgment and float handling
- (136 Bedrooms - 2 F&B Outlets + Conference & Wedding Venue)
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Assistant Restaurant Manager **AA
Maryborough Hotel & Spa ****(**AA)
05.2012 - 11.2012
- Organizing restaurant team tasks and schedules and assisting restaurant manager in staff management
- Recruitment, training, evaluation and promotion
- Monitor customer service levels and ensure the quality of service
F&B Supervisor /Night Manager
Maryborough Hotel & Spa ****(**AA)
05.2010 - 05.2012
- Role involved 2 to 3 days of supervising shifts in F&B outlets (Restaurant, Lounge and Reception) and 2 weekend night shifts managing Hotel, finishing off all remaining functions as well as cashing up tills and getting Hotel ready for following day.
- Running of the night audit and associated tasks, guest check in & check out, ensure security of the premises
Waiter
Mercury Hotel (ACCOR ****)
01.2010 - 05.2010
F&B Supervisor
House of Vikings Restaurant, Wine Shop, Drink Bar & Club
04.2009 - 01.2010
- Scheduling, assigning duties and training employees
- Supervising daily running of dining room & bar
- Supervising check procedures and cash handling, taking reservations
- Closing restaurant and cash settlement of a day
Head Waiter
Residence Wojnowo Hotel**** & Restaurant
10.2008 - 04.2009
- Serving weddings, banquets and company meetings, supervising all waiting staff during weddings and banquets
Waiter/ Bartender/General Assistant
Sheedy's Country House Hotel ****& Restaurant (**AA)
03.2008 - 09.2008
- Basic waiter and bartender duties, cleaning and setting up dining room, helping with accommodation service including setting rooms and beds
Chief de Partie
Kelly's Resort Hotel **** (**AA)
02.2007 - 12.2007
Commis Chief de Partie, Bartender
Sligo Southern Hotel ***
04.2005 - 12.2005
Education
BSc Hons - Hotel Management and Catering Industry
Academy of Hotel Management And Catering Industry
01.2010
Skills
- Communication
- Team work
- Problem Solving
- IT Skills
- Operations management
- Problem-solving
- Customer service
- Performance monitoring
- Process improvement
- Staff management
- Team leadership
- Organizational management
- MS office
Personal Information
Driving License: Full Driving License Cat. B
Software
EMMA
OPERA
Microsoft Tools
HotSoft
Timeline
Hotel Manager
Radisson Blu Ridzene ****, Radisson Old Town ****
09.2024 - 11.2024
Hotel Manager
Radisson RED Hotel ****
08.2023 - 11.2023
Operations Manager
Radisson Blu Hotel & Residences ***** , Zakopane
08.2022 - Current
Deputy General Manager
Hillgrove Hotel & Spa ****
06.2021 - 07.2022
Operations Manager
Great Southern Hotel Killarney ****
04.2018 - 06.2021
Deputy General Manager / Operations Manager
Westlodge Hotel & Leisure Center ***
03.2017 - 04.2018
Restaurant Manager
Killarney Plaza Hotel & Spa ****
07.2014 - 02.2017
Duty Manager
Maryborough Hotel & Spa ****(**AA)
11.2012 - 04.2014
Assistant Restaurant Manager **AA
Maryborough Hotel & Spa ****(**AA)
05.2012 - 11.2012
F&B Supervisor /Night Manager
Maryborough Hotel & Spa ****(**AA)
05.2010 - 05.2012
Waiter
Mercury Hotel (ACCOR ****)
01.2010 - 05.2010
F&B Supervisor
House of Vikings Restaurant, Wine Shop, Drink Bar & Club
04.2009 - 01.2010
Head Waiter
Residence Wojnowo Hotel**** & Restaurant
10.2008 - 04.2009
Waiter/ Bartender/General Assistant
Sheedy's Country House Hotel ****& Restaurant (**AA)
03.2008 - 09.2008
Chief de Partie
Kelly's Resort Hotel **** (**AA)
02.2007 - 12.2007
Commis Chief de Partie, Bartender
Sligo Southern Hotel ***
04.2005 - 12.2005
BSc Hons - Hotel Management and Catering Industry
Academy of Hotel Management And Catering Industry
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