Tomasz Wilczewski
Product Owner
Łódź
Summary
Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Product Owner
MBank
02.2023 - Current
- Product Owner/Senior Specialist in manufacturing process development - overseer of implementations and tool enhancements for the Contact Centre, AI.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
Senior Specialist of Omnichannel technology
MBank
09.2021 - 02.2023
- Executed market benchmarking for new AI solutions in omnichannel environments.
Drove business development initiatives for automation tools.
Led product ownership efforts in process automation to enhance operational efficiency. - Implemented a Machine Learning bot during COVID-19 (fully remote work).
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
Expert of developing mobile platform
MBank
08.2020 - 09.2021
- Deploy and innovate instruments supporting the automation of processes.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Expert of Developing Technology in Contact Centre
MBank
11.2018 - 07.2020
- Spearheaded the development of tools for the Contact Centre, participating in and leading business and cross-bank projects, including PSD2.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Senior Specialist of Contact Centre technology
mBank
11.2018 - 09.2019
- Directed tool enhancement initiatives for Contact Centre and identified emerging market trends
Specialist of Post Sales Process
MBank
11.2015 - 10.2018
- Owned data change process and identification initiatives.
Participated in projects, providing comprehensive query support. - Served as a subject matter expert for key project deliverables.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Coordinating topics with the Compliance, Security, and Law Department.
Specialist of security and fraud prevention
MBank
03.2010 - 11.2015
- Analyzed customer account breaches and workstation infections to identify security vulnerabilities.
Investigated and resolved customer complaints to enhance customer satisfaction.
Collaborated with law enforcement agencies to support investigations. - Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Identifing Modus operandi
Specialist of card security issues
mBank
09.2011 - 10.2012
- Detecting and preventing card-related crimes.
Specialist of card disputes
MBank
01.2011 - 09.2011
- Processed card disputes and initiated chargebacks efficiently.
- Drafted good-faith letters to enhance client relations.
- Managed the resolution of customer complaints regarding card transactions.
Specialist of card security issues
mBank
03.2010 - 12.2010
- Identifying and combating card-related crimes.
Contact Center Consultant
Mbank
04.2008 - 02.2010
- Handled comprehensive customer support for the Contact Centre, processing requests, orders, and complaints.
- Provided ongoing information about offerings, and facilitated effective sales interactions.
- Maintained up-to-date knowledge of industry trends and developments, ensuring the contact center remained competitive in its service offerings.
- Investigated and resolved customer inquiries and complaints quickly.
- Keeping a high quality and a low level of mistakes daily.
Education
M.D. - Inter. Relations, European Politics, World Economy
Społeczna Wyższa Szkoła Przedsiębiorczości I Zarządzania
Łódź 04.2001 - 09.2008
Skills
Proficient in driving category B vehicles
Agile project management
Proficient in agile frameworks
User story analysis
Strategic product planning
Product backlog organization
Scrum framework expertise
Relationship building with stakeholders
Business requirements analysis
Product lifecycle management
Experienced with MS Office applications
Personal Information
Hobbies and Interests
- Good Movie
- Martial Arts
- Italian Cuisine
Websites, Portfolios and Profiles
https://www.linkedin.com/in/tomasz-wilczewski-1bb6a0123/
Training
- 2019-11-01, PROJECT MANAGER ACADEMY: PROJECT TEAM MANAGEMENT, Altkom, Training for project team managers.
- 2018-12-01, Project Management Training - MIX Methodology, Altkom, Training demonstrating which project management methodology is best used in a given situation.
- 2018-11-01, SCRUM Basics, mBank, Introductory training to the SCRUM methodology, describing individual roles, principles, etc.
- 2016-04-01, eIDAS - Obligation for Financial Institutions - Ensuring Transaction Security and Compliance with PSD 2 Requirements, ZBP, Ensuring Transaction Security and Compliance with PSD 2 Requirements - Preparation for Future Changes as Described in PSD2.
- 2011-04-01, Public Speaking: The Art of Professional Presentation, mBank, 2-day training aimed at providing the essential knowledge on how to deliver effective presentations.
- 2010-08-01, Introduction to MasterCard Fraud Management and Compliance (specialized training for security structures), MasterCard
Interests
Martial Arts
Italian Cuisine
Good movie
Additional Information
- 2025.07. - Critical thinking. 4K competencies in working with AI
- 2025.02 - Budowanie Charyzmy
- 2019.01. - PROJECT MANAGER ACADEMY: PROJECT TEAM MANAGEMENT, Altkom, Training for project team managers.
- 2018.12. - Project Management Training MIX Methodology, Altkom, Training demonstrating which project management methodology is best used in a given situation.
- 2018.11. - SCRUM Basics, mBank, Introductory training to the SCRUM methodology, describing individual roles, principles, etc.
- 2016.04. - eIDAS Obligation for Financial Institutions - Ensuring Transaction Security and Compliance with PSD 2 Requirements, ZBP, Ensuring Transaction Security and Compliance with PSD 2 Requirements- Preparation for Future Changes as Described in PSD2.
- 2011.04. - Public Speaking: The Art of Professional Presentation, mBank, 2-day training aimed at providing the essential knowledge on how to deliver effective presentations.
- 2010.08. - Introduction to MasterCard Fraud Management and Compliance (specialized training for security structures), MasterCard
Consent
I consent to the processing of my personal data for the purpose of recruiting for the position I apply for.
Timeline
Product Owner
MBank
02.2023 - Current
Senior Specialist of Omnichannel technology
MBank
09.2021 - 02.2023
Expert of developing mobile platform
MBank
08.2020 - 09.2021
Expert of Developing Technology in Contact Centre
MBank
11.2018 - 07.2020
Senior Specialist of Contact Centre technology
mBank
11.2018 - 09.2019
Specialist of Post Sales Process
MBank
11.2015 - 10.2018
Specialist of card security issues
mBank
09.2011 - 10.2012
Specialist of card disputes
MBank
01.2011 - 09.2011
Specialist of security and fraud prevention
MBank
03.2010 - 11.2015
Specialist of card security issues
mBank
03.2010 - 12.2010
Contact Center Consultant
Mbank
04.2008 - 02.2010
M.D. - Inter. Relations, European Politics, World Economy
Społeczna Wyższa Szkoła Przedsiębiorczości I Zarządzania
04.2001 - 09.2008
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