Tomasz Wolff

Recruiting participants and local leaders for the workshop project for citizens aged 55+ in Age Hub and Zaczyn Foundations.

Coach schedule management.
Supporting foundations logistics before and during events and trainings.

• Provided email and phone support to transport company clients throughout the VAT and excise duty recovery process.
• Assisted with document submission, platform access, issue resolution, and complaint handling.
• Maintained data in internal systems (Ticketing, NEXT, JIRA, TellQ, Outlook, SharePoint, Teams, Contract Builder).
• Liaised with EU tax authorities on clients’ behalf.

• Organized and conducted seminars for local government leaders and small Polish businesses.
• Assisted foreign investors entering the Polish market—acting as translator, guide, and event coordinator.
• Co-organized domestic and international economic events (trade fairs, missions, B2B meetings); maintained investment area databases.

• Monitor and maintain brand consistency across all marketing channels and materials.
• Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.