SAP SD
Tomasz Wrzałka
Senior Process Manager
Summary
Process management professional with extensive experience in driving operational improvements and leading strategic initiatives. A reliable team player known for excellent collaboration and adaptability to changing environments. Expertise in process optimization and process and project leadership.
Overview
10
10
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Process Manager
Clariant
06.2021 - Current
- Led a 75+ FTE global Order Management department serving five Business Units and ~5,000 customers
- Designed and implemented reporting dashboards (Excel, SAP SD) to monitor KPIs, SLAs, team productivity, and service quality
- Initiated and oversaw operational risk controls and ensured alignment with governance and compliance standards
- Managed end-to-end project lifecycle: scope definition, resource allocation, implementation, and evaluation
- Played a key role in change management, including organizational divestments and process transitions for the Order Management department
- Contributed to AI adoption strategy, aligning technology with team workflows to drive efficiency
Process Manager
Clariant
07.2020 - 05.2021
- Directed process transitions across multiple global teams, ensuring knowledge transfer and operational readiness
- Developed team capacity plans and forecasted performance vs
- SLA expectations
- Facilitated high-quality reporting to senior management, flagging risks and improvement areas
Cluster Manager (Customer Service & Export Desk)
Clariant
08.2016 - 06.2020
- Supervised regional teams within the GBS transition program
- Led process harmonization and digital transformation initiatives for Order-to-Cash workflows
- Delivered performance reviews, career coaching, and continuous improvement activities
Team Leader
Nordea Bank
01.2015 - 07.2016
- Managed onboarding and coaching of financial services team
- Ensured regulatory compliance (AML, AFAC), led cross-team collaboration, and implemented quality control measures
- Participated in cross-functional projects as team representative and process lead
Education
MBA - Business Administration
Nowy Sącz School of Business - NLU
04.2001 -
Master of Arts - Foreign Affairs And Diplomacy
Nowy Sącz School of Business - NLU
04.2001 -
Bachelor of Arts - Marketing Management
Nowy Sącz School of Business - NLU
04.2001 -
Skills
Operational excellence
Business process improvement
Standard operating procedures
Stakeholder management
Process recommendations
Problem-solving
Team leadership
Effective communication
Analytical thinking
Interpersonal relationships
Software
Excel
PowerBI
Certification
AI for Managers
Timeline
AI for Managers
05-2024
High Impact Presentation
05-2022
Senior Process Manager
Clariant
06.2021 - Current
Process Manager
Clariant
07.2020 - 05.2021
Confilict Management
02-2020
Cluster Manager (Customer Service & Export Desk)
Clariant
08.2016 - 06.2020
Team Leader
Nordea Bank
01.2015 - 07.2016
MBA - Business Administration
Nowy Sącz School of Business - NLU
04.2001 -
Master of Arts - Foreign Affairs And Diplomacy
Nowy Sącz School of Business - NLU
04.2001 -
Bachelor of Arts - Marketing Management
Nowy Sącz School of Business - NLU
04.2001 -
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