TOMASZ ZAKRZEWSKI
Warsaw
Summary
While successful at UPS, used analytical skills and teamwork to increase operational efficiency and productivity, achieving significant savings. As an expert in operations engineering and adept at fostering collaboration, initiatives have streamlined processes and improved operational efficiencies of system divisions, directly contributing to project success and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Operational Technical Engineering Central Europe
UPS
03.2024 - Current
- Provided technical support to operational centers, HUBs and gateways, addressing concerns promptly and maintaining strong relationships with UPSers and providers.
- Initiatives have been implemented to improve efficiency and cost saving by identifying opportunities for available equipment and employees during operational processes.
- Data of documents supporting operational departments in everyday activities and unusual situations are regularly updated, and their traceability is ensured through appropriate archiving and indexing.
- Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing.
- Provided technical support to customers, addressing concerns promptly and maintaining strong relationships with clientele.
- Coordinated with cross-functional teams to ensure timely completion of projects, meeting client specifications and deadlines.
- Verified component functionality through rigorous testing protocols, reducing instances of defects or malfunctions in final products.
Operation System Support Group Specialist
UPS
05.2021 - 03.2024
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Participated in cross-functional teams to address complex technical challenges while maintaining excellent communication with all stakeholders.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Provided comprehensive training to end-users, increasing overall productivity with new technologies.
- Collaborated with IT team members to develop and implement strategic plans for technology upgrades.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
Package Industrial Engineering Specialist
UPS
04.2017 - 05.2021
- Managed successful day-to-day operations by maximizing productivity PPH from available resources.
- Planned forecasts of packages, human resources and all additional parameters supporting package operations with Implemented best practices in planning methodologies.
- Analyzed event costs to identify areas of improvement and cost savings.
- Established project goals and objectives by reviewing project initiatives in line with company requirements.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Team Leader
UPS
02.2016 - 04.2017
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired operational results.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
Clerk
UPS
03.2011 - 01.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring each task was completed on time.
- Contacted clients and subcontractors by phone, e-mail or in person to professionally manage and solve operational problems reported by clients.
- Improving customer satisfaction through communication skills and professional service.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Loader and Unloader / HC Clerk
UPS
12.2006 - 01.2011
- Sorting, scanning and all operational activities on AM and PM operations.
- Transport packages, cages, pallets using forklift or pallet jack during warehouse operations.
- Training employees in safe work methods - Increased resistance to injury through implementation of appropriate lifting techniques and use of appropriate equipment.
- Processing shipments in Customer Counter operation and Hold Cage.
- Contacting customers and Service Providers to resolve operational issues.
- Reduce damage by checking that contents in packaging are properly secured in accordance with shipment requirements ensured safety in workplace by following company policies
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
Education
Bachelor of Science - Public Administration - IT Usage in Administration
WSAS
Warsaw06.2014
IT Operating Systems - Computer Science And Programming
Post-secondary Vocational Studies
Warsaw06.2003
Secondary School Leaving Examination - General Education
XLVII Secondary School
Warsaw05.2002
Skills
- Problem-solving aptitude
- Teamwork and Collaboration
- Adaptability
- Operational Planning
- Multitasking Abilities
- Excellent Communication
- Engineering Mathematics
- Analytical Skills
Accomplishments
- Implementation of IDO by implementing all PL centers as the first ones in Europe with very good results in the effectiveness of sending messages to customers about delivery time intervals.
- Participation in a group implementing new technological solutions for operations in order to simplify processes and reduce the number of employees in the centers
Sport, books and comics
- I regularly practice team sports (ex. football, basketball), cycling and tourist activities such as hiking or kayaking.
- I am a fan of books on popular science and history. My interests also include all comics.
- I regularly take part in charity and ecological initiatives.
Languages
Polish
Native language
English
Intermediate
B1
Russian
Elementary
A2
Timeline
Operational Technical Engineering Central Europe
UPS
03.2024 - Current
Operation System Support Group Specialist
UPS
05.2021 - 03.2024
Package Industrial Engineering Specialist
UPS
04.2017 - 05.2021
Team Leader
UPS
02.2016 - 04.2017
Clerk
UPS
03.2011 - 01.2016
Loader and Unloader / HC Clerk
UPS
12.2006 - 01.2011
Bachelor of Science - Public Administration - IT Usage in Administration
WSAS
IT Operating Systems - Computer Science And Programming
Post-secondary Vocational Studies
Secondary School Leaving Examination - General Education
XLVII Secondary School