Tomasz Sakowski-Żurek
Key Account Manager
Warsaw
Summary
Dynamic Key Account Manager with a proven track record at MerchUp, driving a 15% annual sales increase. Expert in client relationship management and strategic data evaluation, I excel in cross-departmental collaboration and effective communication, ensuring high client retention and satisfaction. Proficient in CRM systems and advanced Excel reporting.
Overview
6
6
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Key Account Manager
MerchUp
Warsaw, Poland
09.2023 - Current
- Responsible for full-cycle sales: onboarding, needs discovery, product presentation, negotiation, and contract execution.
- Managing approximately 35 key clients from the banking, SME, e-commerce, and event sectors, with a total portfolio value of approximately PLN 1 million per year.
- Increased annual sales by 15% year over year; maintained a high client retention rate.
- Coordinated internal teams (logistics, production, marketing) to ensure timely and consistent service delivery.
- Monitored stock availability and sales KPIs; provided data-driven recommendations to improve account performance.
- Worked in CRM systems (Livespace, Pipedrive); Excel-based sales tracking, and reporting.
Account Executive
MerchUp
Warsaw, Poland
08.2022 - 08.2023
- Managed end-to-end B2B sales cycles, from lead qualification to closing deals, for customized apparel and branded merchandise solutions tailored to client needs.
- Acted as the main point of contact for corporate clients, building long-term relationships, and ensuring high client satisfaction through proactive communication and project updates.
- Collaborated with design, production, and logistics teams to coordinate order fulfillment, ensuring on-time delivery, and quality standards.
- Prepared tailored offers and presentations based on client briefs, leveraging product knowledge and market trends to propose effective branding solutions.
- Monitored project timelines and budgets, resolved issues quickly, and maintained detailed records using CRM tools to ensure transparency and performance tracking.
Manager
Orsa Group
Olsztyn
07.2020 - 07.2022
- Supervised daily operations of the bakery outlet, ensuring a smooth workflow, efficient staff performance, and compliance with food safety and hygiene standards.
- Led, trained, and motivated a team of sales assistants and bakers to deliver high-quality customer service, and meet sales targets.
- Managed inventory, placed supplier orders, monitored waste levels, and implemented cost-control strategies to reduce loss, and optimize stock turnover.
- Handled customer complaints and feedback professionally, enhancing customer loyalty, and maintaining a high satisfaction rating.
- Analyzed sales reports, coordinated promotional campaigns, and adjusted product offerings to maximize profitability, and respond to customer demand.
Sales Specialist
Orsa Group
Gdynia, Poland
07.2019 - 06.2020
- Provided exceptional customer service by assisting guests with product selection, including traditional Georgian baked goods.
- Operated point-of-sale (POS) systems, processed cash and card transactions accurately, and balanced daily sales reports.
- Maintained cleanliness and organization of the display area, and ensured all products were presented according to food safety and hygiene standards.
- Monitored stock levels, managed product rotation, and coordinated with the bakery team to ensure the availability of fresh items throughout the day.
- Promoted seasonal offerings and upsold complementary products, contributing to increased daily sales and customer satisfaction.
Education
Bachelor of Arts - Management
09.2013 - 09.2017
Skills
Comprehensive sales cycle management
Sales enhancement techniques
Effective communication with key stakeholders
KPI analysis and reporting
Customer segmentation analysis
Data-driven sales insights
Proficient in Livespace and Pipedrive CRM
Advanced Excel proficiency in dashboards
Cross-departmental process coordination
Strong communication skills
Negotiation skills
Ability to work independently
Timeline
Key Account Manager - MerchUp
09.2023 - Current
Account Executive - MerchUp
08.2022 - 08.2023
Manager - Orsa Group
07.2020 - 07.2022
Sales Specialist - Orsa Group
07.2019 - 06.2020
Military Technical Academy - Bachelor of Arts, Management
09.2013 - 09.2017
Languages
Polish
Native or Bilingual
English
Professional Working
Russian
Elementary