Tsitsi Chisoko
Rzeszów
Summary
Motivated customer service representative with a strong background in analysis and reasoning. Recognized for innovative problem-solving skills and a natural ability to connect with customers. Demonstrated success in driving sales and delivering exceptional service. Seeking to leverage skills and experience to contribute to a dynamic team. Strong listening skills, analytical problem-solving talents, and excellent oral and written communication abilities. Committed to enhancing customer experiences by implementing client-focused practices, understanding customer demands, and providing unique solutions to foster loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Ameripol Limited Company
03.2023 - 08.2023
- Answering phone calls from clients, being able to operate the telephone switchboard to forward calls
- Answering inbound and outbound calls
- Entering data into the system
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Telecel Zimbabwe
06.2022 - 10.2022
- Address customer complaints and mitigate dissatisfaction by employing fimely and on point solutions.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Take payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service and Sales Representative
Econet Global Ltd
05.2020 - 03.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Acknowledging and resolving customer complaints, and escalating customer queries whenever necessary.
- Product marketing to new customers and responding promptly to customer inquires.
Education
Bachelor's - Aviation Management
UNIVERSITY OF INFORMATION TECHNOLODY AND MANAGEMENT
01.2025
Skills
- Project Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Customer service
Languages
English
Timeline
Customer Service Agent
Ameripol Limited Company
03.2023 - 08.2023
Customer Service Representative
Telecel Zimbabwe
06.2022 - 10.2022
Customer Service and Sales Representative
Econet Global Ltd
05.2020 - 03.2021
Bachelor's - Aviation Management
UNIVERSITY OF INFORMATION TECHNOLODY AND MANAGEMENT
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