Summary
Work History
Education
Skills
Timeline
Languages
BusinessAnalyst
Tung Thanh Nguyen

Tung Thanh Nguyen

Warsaw

Summary


  • I am a recent graduate student in Hospitality. However, after experiencing both in Tourism field and Back-office areas, I decided to choose to work at the Back-office as my main workplace, especially in marketing field, which is different from my major of study. With the ability easy to adapt, I believe that I am suitable for the position of Newcomer in the company. In the future for 3-5 years, I am always looking for an organization capable of training to support my future success in Digital Marketing. I believe skills such as critical thinking, goal setting, data analytic, with some basic design will be suitable for this job, and if possible I am always ready to contribute my credit to the company.

Work History

Waiter

Mono Coffee Lab
10.2019 - 02.2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Trained new servers on restaurant policies and procedures.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Team Leader - Service Delivery

Mono Coffee Lab
08.2020 - 08.2022
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Observed packing operations to verify conformance to specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.

Recruiter Assistant

Mono Coffee Lab
08.2020 - 04.2022
  • Assisted with writing job postings and job descriptions for boards.
  • Oversaw and managed hiring process and assisted human resources.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Advocated for staff members, helping to identify and resolve conflicts.

Digital Marketing Associate

Mono Coffee Lab
12.2020 - 07.2022
  • Created Pay-Per-Click campaigns to drive targeted traffic to company website.
  • Performed market analysis and researched latest trends.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
  • Created social media content with innovative brand messaging to support new product launches.

Finance Assistant

Mono Coffee Lab
07.2021 - 07.2022
  • Communicated with staff, vendors and contractors regarding invoices and payment status to facilitate accounts payable and accounts receivable procedures.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
  • Examined financial statements and records to collect important details and verify calculations.

Education

Bachelor of Arts - Tourism And Travel Management

Vistula School of Hospitality
Stokłosy 3, 02-787 Warszawa, Poland
04.2023

Skills

  • Strategic Goals
  • Troubleshoot Service Issues
  • Customer Experience
  • Analyzing Details
  • Training Initiatives
  • Leadership
  • Consumer Marketing
  • Quality Production
  • Critical Thinking
  • Visual Design
  • Staff Recruitment and Hiring

Timeline

Finance Assistant

Mono Coffee Lab
07.2021 - 07.2022

Digital Marketing Associate

Mono Coffee Lab
12.2020 - 07.2022

Team Leader - Service Delivery

Mono Coffee Lab
08.2020 - 08.2022

Recruiter Assistant

Mono Coffee Lab
08.2020 - 04.2022

Waiter

Mono Coffee Lab
10.2019 - 02.2020

Bachelor of Arts - Tourism And Travel Management

Vistula School of Hospitality

Languages

Vietnamese
Native language
English
Upper intermediate
B2
Polish
Elementary
A2
Spanish
Elementary
A2

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Tung Thanh Nguyen