Turkan Mammadova
Warszawa
Summary
Dedicated and results-oriented professional with a passion for customer service, boasting over 3 years of diverse experience across various fields. Expertise refined in both customer service and linguistic areas. Commitment to continuous learning and staying updated with industry trends facilitates swift adaptation to new challenges.
Overview
4
4
years of professional experience
1
1
Certification
6
6
Languages
Work History
Financial Analyst Intern
Yelo Bank
01.2023 - 10.2023
- Worked with regional management to grow and deliver wider strategies.
- Worked to identify improvements to existing reporting to meet information demands from users.
- Maximised claims by actively listening and asking relevant questions.
- Conducted internal and external financial audits to assess financial growth and optimisation areas.
Lead Customer Service Representative
SPAR Supermarket
01.2023 - 09.2023
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with more than 100 clients through regular follow-ups and personalized service offerings.
- Responded to customer calls and emails to answer questions about products and services.
SMM
Design Academy
08.2021 - 05.2022
- Increased brand awareness by creating and implementing targeted social media campaigns.
- Managed multipl client accounts simultaneously, ensuring timely delivery of high-quality work for each project.
- Streamlined workflow processes, resulting in increased efficiency and productivity within social media team.
- Boosted website traffic by strategically sharing blog posts and articles on various social channels.
Receptionist
Gold Beauty Center
01.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Library Assistant
Central Library
05.2019 - 01.2020
- Answered multiple questions and assisted in finding requested materials. • Used good communication and relationship-building abilities to develop positive, friendly, welcoming library environment. • Processed payments for overdue library materials. Returned books to circulation by placing on proper shelves.
Education
Bachelor of Arts - Designer
Azerbaijan State Economic University
BakuAssociate of Applied Science - Management (digital Marketing And Sales)
Akademia WSB
Dabrowa GorniczaSkills
Decision-Making
Team Leadership
Team building
Patience and Persistence
Active Listening
Interpersonal Communication
Persuasive
Online research
Organization and Time Management
Certification
International English Language Testing System (IELTS) Interpreter for Turkish customers at the exhibition Brand your ideas training
Timeline
Financial Analyst Intern
Yelo Bank
01.2023 - 10.2023
Lead Customer Service Representative
SPAR Supermarket
01.2023 - 09.2023
SMM
Design Academy
08.2021 - 05.2022
Receptionist
Gold Beauty Center
01.2021 - 07.2021
Library Assistant
Central Library
05.2019 - 01.2020
Bachelor of Arts - Designer
Azerbaijan State Economic University
Associate of Applied Science - Management (digital Marketing And Sales)
Akademia WSB
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