Performance-driven Vice President with 7 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
I played a crucial role as a subject matter expert in master data standards. I led continuous improvement efforts by identifying opportunities within master data management processes and proposing actionable solutions. Additionally, I analyzed large datasets, drew insightful conclusions, and presented findings in narrative or visual formats. My responsibilities also included compiling, cleaning, and manipulating data to ensure accuracy and proper handling.
I managed critical aspects of financial operations. This included assessing customer credit references and approving credit lines, as well as investigating accounts with balance discrepancies using accounting software. Additionally, I oversaw the generation and distribution of monthly customer statements and directed day-to-day collections activities. Maintaining meticulous records of customer accounts, payments, and payment plans was also a key aspect of my role.
In my role as a Parallel Run Transition Specialist, I'm entrusted with orchestrating the transfer of processes from Lodz, Poland, to Pune, India. This entails coordinating parallel operations, ensuring uninterrupted business continuity, and fostering collaboration among stakeholders to facilitate a seamless transition. By meticulously planning and executing each step of the process, I play a crucial role in ensuring the successful transfer of responsibilities while upholding stringent quality standards and minimizing disruptions to client services.
In my previous role as a Project Lead for the Parallel Run initiative, I spearheaded efforts to optimize processes and drive efficiency. Utilizing my Six Sigma Yellow Belt certification, I led a project resulting in significant cost savings equivalent to eliminating two full-time positions. My responsibilities included identifying improvement areas, implementing solutions, and contributing to program development, such as OEMS.
As an Account Receivable Accountant in my previous role, I managed financial processes using systems like Vision 2 and Pecas ERP. Responsibilities included customer data maintenance, billing, reconciliation, and resolving AR issues. I communicated resolutions to clients, provided expertise to teams, and ensured compliance with AR policies. Additionally, I handled rush invoice requests and resolved payment rejections, ensuring financial accuracy and balance.
As a Customer Support Representative in my previous role, I provided comprehensive assistance to customers, resolving queries, facilitating sales, and promoting services including SIM cards. I guided both existing and new customers on service usage and troubleshooting, ensuring their needs were met efficiently. Through coaching and support, I contributed to positive customer experiences and enhanced sales outcomes.
As a Human Resources Intern, I handled administrative tasks including answering employee queries, managing mail, updating data systems, scheduling appointments, and preparing reports and spreadsheets.
Strategy Execution Certificate from Harvard Business School Online