Tymur Kubakh

• Providing high-level support to a diverse global customer base in a fast-paced, high-pressure environment
• Resolving disputes and ensuring a seamless user experience through effective multitasking
• Maintaining a professional atmosphere while managing various real-time operational tasks and delivering clear, concise communication to ensure total customer satisfaction

Managed a fleet of 3-car haulers (50-53 ft trailers with/without winches and extensions), serving as the primary lead for 2-3 dedicated drivers.

Key responsibilities included:

• Load Planning & Optimization: Sourcing diverse cargo (sedans, coupes, SUVs, pickups, and extraordinary loads like boats, UTVs, ATVs), strategically matching loads to trailer capacity and driver capabilities to ensure continuous flow

• Strategic Logistics: Planning efficient routes across 48 states, managing total tonnage and weight distribution to ensure strict compliance with US DOT and road safety regulations

• Real-Time Coordination: Acting as the main liaison between carriers, brokers, and customers; calculating ETAs while monitoring weather and road conditions to prevent delays

• Financial Operations: Managing billing processes, issuing invoices to brokers, and negotiating/controlling payment methods (COD/Zelle/PayPal/ACH/Venmo/Cashier's Check) upon delivery

Started as a Broker Support Specialist, where I managed daily customer inquiries, resolved operational issues, and effectively delegated tasks within the brokerage team to ensure smooth workflow.

Due to high performance, I was promoted to Sales Broker, taking full ownership of the end-to-end logistics cycle:

• Business Development: Proficient in high-volume Cold Calling for lead generation, Conflict Resolution for logistics disputes and managing the full booking process for new and existing clients by utilising advanced CRM software for efficient tracking and management of leads

• Case Management: Analyzing individual shipping cases and negotiating customized logistics solutions, reducing operational costs with strategic-sales planning

• Carrier Vetting & Compliance: Sourcing and vetting reliable carriers through the FMCSA database to verify Certificate of Insurance (COI) and safety ratings. Conducting in-depth analysis of carrier business longevity, Central Dispatch ratings, and internal company history to ensure zero-incident partnerships and high-quality service

• Execution: Coordinating the final stages of the deal by aligning schedules between customers and carriers, ensuring safe and sound delivery and total client satisfaction across 48 states

• Relationship Management: Providing comprehensive after-sales service for high client retention rate and nurturing professional relationship with clients for repeated business