Łucja Flaherty

• Established and led strategic teams in South Africa and Krakow, Poland.
• Collaborated with key clients daily, delivering specialized services and resolving pricing and other issues also the corporate complaints to ensure exceptional customer exceptional customer satisfaction,
• Managed teams responsible for operations and corporate functions.
• Provided leadership, setting clear goals and direction.
• Successfully established accounts for travel agencies and effectively managed a portfolio of them ( Key Account Manager) ensuring seamless collaboration and optimal service delivery.
• Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
• Planned, executed, and monitored projects related to operations and corporate functions.
• Identified areas for operational efficiency improvement and implemented new processes and procedures.
• Collaborated with other departments
• Addressed conflicts and issues within the team, mediating disputes and maintaining a harmonious work environment.
• Provided guidance and mentorship to team members for professional growth.
• Motivated and inspired team members to achieve their best.

• Setting sales targets, monitoring sales performance, and implementing strategies to achieve and exceed sales goals
• Addressing customer inquiries and complaints, and training staff to do the same
• Recruiting, hiring, training, and supervising retail staff
• Managing store displays and product placement to maximize sales (visual merchandising)
• Overseeing stock levels, conducting inventory audits, and ensuring that products are well-stocked and readily available
• Creating work schedules, assigning tasks, and providing regular feedback and performance evaluations
• Monitoring expenses, controlling costs, and making financial decisions to ensure profitability
• Managing relationships with suppliers and vendors
• Evaluating retail performance, tracking KPIs, and preparing regular reports for senior management.

Worked as a translator, assisting Polish individuals with legal matters. Provided crucial language support, ensuring effective communication and comprehension of legal issues, helping clients navigate past legal challenges.

Here I held the position of Junior Recruiter, specializing in the recruitment of healthcare staff from Poland for placement in hospitals and clinics within the UK.

• Assisting customers with fittings and sales
• Stocktaking and merchandising stock
• Ensuring that all customers receive excellent service
• Overseeing and managing all day-to-day store operations, including opening and closing procedures, staff scheduling, and ensuring the store is properly staffed
• Onboarding new employees with training and new hire documentation
• Managing and motivating employees to be productive and engaged in work
• Evaluating employee performance and conveying constructive feedback to improve skills
• Establishing team priorities, maintaining schedules, and monitoring performance.