Łucja Kotowska
Łódź
Summary
Experienced project manager and process specialist with a demonstrated history of working with multiple projects and processes requiring communication with both stakeholders and production in BPO/SSC. Focused on analysis and problem solving. Years of business experience managing waste disposal architecture providing end to end projects with time and efficiency. I’m committed to deliver stable and precise results and making improvements in any topic I can get my hands on.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master
Comarch
02.2023 - Current
Running SCRUM for development teams using Jira and Confluence. SCRUM trainings. Preparing reports for business areas. Verification and monitoring of data flows. Incident management.
Project Manager
Transfer Multisort Elektronik
02.2022 - 02.2023
End-to-end project ownership, risk analysis, business decisions support. Project coordination using MS Project, Jira and Confluence. Improvements creation and implementation in new project teams. Cooperation with analysts for process optimization using BPMN and UML.
Project Manager
Deloitte Digital
10.2019 - 01.2021
Combining work of process improvement specialist and quality improvement manager. Estimating risks and providing help to improve employee performance on e-commerce portal.
Chief AML Change and Process Specialist
Nordea Bank A.B.
03.2018 - 03.2019
Creating new work flow patterns and implementing Agile with new teams. Working daily with 4 teams each of 15 people. Planning with and reporting to stakeholders. Designing and mapping of new processes. Risk management for production teams.
AML Process Specialist
Nordea Bank A.B.
10.2017 - 03.2018
Creation and management of specialists team. Working with specialists in process optimization using SMART. Reporting results to stakeholders.
AML Process Officer
Nordea Bank A.B.
10.2016 - 10.2017
Taking part in new AML department creation. Migration and harmonization of processes. Cooperation with law and technical advisors. Reporting results to business managers.
AML Junior Process Officer
Nordea Bank A.B.
11.2015 - 10.2016
Process migration and documentation. Creating handbooks for prodiction teams.
Education
Post-graduate Studies - Employee Law
University of Lodz
Poland07.2015
Master of Arts - Sociology
University of Lodz
Poland07.2014
Bachelor of Arts - Environmental Protection
University of Lodz
Poland07.2012
Skills
- Workflow Analysis
- Agile Best Practices
- Risk Identification
- Project Management
- Documentation and Reporting
- Schedule Management
- Data Analysis
- Attention to Detail
- Lean, Agile, Scrum, Kanban
- MS Visio, MS Project, Jira, Confluence, Asana
Certification
- DevOps Foundation
- Agile and Project Delivery
- Time and Risk Management
- PMI Workshops
- Emotional Intelligence
- Analytical Skills in World of Business
- Web Technologies Evolution
- Scrum is not just for Software Development
Timeline
Scrum Master
Comarch
02.2023 - Current
Project Manager
Transfer Multisort Elektronik
02.2022 - 02.2023
Project Manager
Deloitte Digital
10.2019 - 01.2021
Chief AML Change and Process Specialist
Nordea Bank A.B.
03.2018 - 03.2019
AML Process Specialist
Nordea Bank A.B.
10.2017 - 03.2018
AML Process Officer
Nordea Bank A.B.
10.2016 - 10.2017
AML Junior Process Officer
Nordea Bank A.B.
11.2015 - 10.2016
Post-graduate Studies - Employee Law
University of Lodz
Master of Arts - Sociology
University of Lodz
Bachelor of Arts - Environmental Protection
University of Lodz
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