Management
UGOCHUKWU LARRY OGUNNA
Customer Support Specialist/Data Analyst
Krakow,Krakow
Summary
Diligent customer support specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Data Analyst Intern
Quantum Analytics
Lagos, Lagos
10.2022 - Current
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Shadowed interdepartmental personnel to better understand methods for handling daily tasks and job duties.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Customer support Specialist
Outsource Global Technologies Limited
Abuja
02.2021 - 09.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Completed 70 new orders per day with 100% accuracy and consistently high customer satisfaction scores.
- Multitasked to handle diverse customer needs in high-volume calls setting, prioritizing tasks to keep up with challenging deadlines.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Served customer account and technical needs across 50+ daily calls, consistently meeting productivity and quality targets
Executive Assistant
Inco Inspection Company Limited
Port Harcourt
08.2019 - 12.2020
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed over 3 hours meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered over 30+ volume of phone calls and email inquiries.
Education
Masters - INTERNATIONAL RELATIONS, BUSINESS
University of Opole
Opole, Poland 10.2022 - 09.2024
B.TECH - Logistics And Materials Management
Federal University Of Technology Owerri
Owerri, Nigeria 01.2009 - 12.2014
Skills
Customer response
Complaint resolution
Report preparation
CRM
Shipping procedures understanding
Route dispatch
Account management
Retail materials management
Technical Support
Order fulfillment
POS systems expert
Creative problem solving
Multi-line phone talent
Administrative support
Recordkeeping strengths
Quality assurance
SLA
Additional Information
- Consent I agree to the processing of my personal data for the purposes of the recruitment process in accordance with Article 13 (1) and (2) of Regulation (EU)2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). I also consent to processing of my personal data for the purposes of any future recruitment processes.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Software
Team player
Active listening
Attention to detail
Communication
Problem-solving
Patience
Being proactive
Interests
Chess
Playing a musical instrument
Reading
Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Masters - INTERNATIONAL RELATIONS, BUSINESS
University of Opole
10.2022 - 09.2024
Data Analyst Intern
Quantum Analytics
10.2022 - Current
Customer support Specialist
Outsource Global Technologies Limited
02.2021 - 09.2022
Executive Assistant
Inco Inspection Company Limited
08.2019 - 12.2020
B.TECH - Logistics And Materials Management
Federal University Of Technology Owerri
01.2009 - 12.2014