Ugochukwu Larry Ogunna

Customer support/ Data Analyst/ Fund Accountant Skill Financial accounting Customer Service Business valuation Data analysis Advanced excel proficiency My Contact About Me Work Experience Consent Dedicated and detailed oriented customer support specialist/data analyst with over 3 years of experience and a background in fund accounting and management. Skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction. Eager to apply proven-budget maximization skills, maintaining, and completing client billing and reconciliations. I am Seeking to use proven Customer management skills to improve quality, cost, and time metrics.

• I agree to the processing of my Accomplishments Interests personal data for the purposes of the recruitment process in accordance with Article 13 (1) and (2) of Regulation (EU)2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). I also consent to processing of my personal data for the purposes of any future recruitment processes. Used Microsoft Excel to develop inventory tracking spreadsheets. Persuaded a customer to reconsider the cancellation of a large order worth $12,000 by providing him with deep insight into why letting the sale through will benefit him the most. Product Promotion - Up-sold products by 60% and motivated customers to upgrade current product plans. Reconcile various accounts, review reconciliations prepared by others, and promptly research and correct any variances. Customer Relations - Earned highest marks for customer satisfaction, company-wide. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Won the employee of the month for several months Accomplishments Notice period Available to start immediately