Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Volunteer Experience
Additional Information
Timeline
Generic

Łukasz Kohut

Gorki Wielkie,24

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Transcom
08.2022 - Current
  • Shipping & Delivery - contact with shipping companies
  • Payments & safety -customer security, payment regulation
  • Privacy & legal - matters related to GDPR rights, First line of contact with the police, lawyers, companies
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Français Langue Générale -

FOREM
Belgium
02.2022

Highschool -

Bielska Szkoła Menedżerów
Poland
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling

Languages

Polish
Native language
French
Advanced
C1
English
Proficient
C2

Personal Information

Relocation: True

Volunteer Experience

Red Cross in Belgium

Additional Information

Telc B2 Certificate French FLE Professional communication course completed in Belgium

Timeline

Customer Service Representative

Transcom
08.2022 - Current

Français Langue Générale -

FOREM

Highschool -

Bielska Szkoła Menedżerów

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Łukasz Kohut