Łukasz Strzelec
Wroclaw
Summary
Strategic IT leader with over 20 years of experience in IT services, consulting, and managed services. Excel in leadership roles driving operational excellence and business transformation. Demonstrate expertise in business development, commercial focus, and end-to-end delivery for key accounts, consistently enhancing customer satisfaction and quality. Adept at developing commercial strategies, customer value propositions, and leading team transformation initiatives. Strong business acumen, emotional intelligence, and English fluency underpin effective customer interactions and stakeholder management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Key Account Manager/Delivery Manager
STX Next
09.2022 - Current
- Negotiated and managed client contracts, achieving optimal financial outcomes and supporting commercial focus for key accounts
- Monitored service performance, leveraging customer interactions and feedback to drive operational excellence and quality improvements
- Led end-to-end delivery teams, ensuring contractual agreements were met and customer satisfaction exceeded targets
- Identified business development opportunities, implementing commercial strategies to increase revenue through cross-sell and up-sell initiatives
- Coordinated hiring pipeline and team transformation, aligning talent with customer value propositions and delivery excellence
- Collaborated with stakeholders to develop sales and marketing strategies, enhancing customer relationships and value added services
Senior IT Consultant in M&A
EY GDS Poland
06.2021 - 08.2022
- Advised C-level stakeholders on IT services and consulting for mergers and acquisitions, ensuring seamless business transformation
- Conducted IT Due Diligence, IT Separation, and Carve-out projects, optimizing operational excellence and customer value propositions
- Developed target state proposals and cost analysis, supporting commercial focus and business acumen in project-based delivery
- Reviewed IT Operating Models, enhancing quality and customer satisfaction for managed services
Change Management Lead EMEIA
EY GDS Poland
04.2016 - 05.2021
- Supported SAP global release, executing change management strategies for business transformation and operational excellence
- Developed Hypercare strategy, improving quality and customer satisfaction during global transformation
- Applied change management tools to drive team transformation and stakeholder engagement
- Led continual process improvement, increasing process maturity and aligning with commercial strategies
- Built long-term customer relationships with key accounts and stakeholders
Service Management Lead / ITIL Consultant for European Commission
IBM
04.2013 - 03.2016
- Provided management consulting to IT and business executives, enhancing IT services and operational excellence
- Prepared transition plans and scalable processes, supporting end-to-end delivery and business transformation
- Managed service-related projects using agile methods, improving quality and customer satisfaction
- Conducted maturity assessments and audit follow-ups, ensuring compliance and value added services for key accounts
Service Delivery Manager
IBM
07.2012 - 03.2013
- Defined, monitored, and reported service levels (SLA), ensuring quality and customer satisfaction for managed services
- Led delivery teams to meet contractual agreements, driving operational excellence and end-to-end delivery
- Implemented process improvements, reducing costs and enhancing commercial focus
- Managed service level performance, proactively addressing exposures and maintaining customer relationships
Manager Customer Service Management Office
Alstom
12.2009 - 06.2012
- Developed global communication concepts for IT Shared Services Centre, improving operational excellence and quality
- Managed centralized cost collection and service catalogue, supporting commercial strategies and business acumen
- Controlled charges for engineering tools, optimizing value added services and customer satisfaction
- Defined service scope and cost models, enhancing customer value propositions for key accounts
Senior IT Internal Auditor
Fiat Poland
06.2007 - 11.2009
- Conducted audits on information security and IT governance, ensuring compliance with Sarbanes Oxley Act and international standards
- Assessed IT processes and risks, supporting operational excellence and quality for stakeholders
- Prepared engagement programs and risk assessments, enhancing business acumen and customer relationships
Various technical roles
Capgemini Poland, Carlson Wagonlit
04.2004 - 06.2007
Education
Master of Science - Computer Systems and Networks
University of Technology
01.2005
Bachelor of Science - Computer Science
Karkonosze College (KPSW)
01.2002
Skills
- Operations management
- Customer-oriented
- Interpersonal skills
- Strategic team guidance
- Strategic vendor negotiations
- Strategic planning
- Client account management
- New business development
- Product development
- Change Management
- Application development
- Budgeting
Certification
- ITIL Managing Professional – June 2020
- SAFe 4.0 Practitioner – April 2017
- Lean IT Foundation – March 2017
- ITIL Expert Certificate in IT Service Management – April 2011
- Managers Certificate in IT Service Management – July 2010
- Foundation Certificate in IT Service Management – November 2006
LANGUAGES
Polish – native
English – fluent
Timeline
Executive Key Account Manager/Delivery Manager
STX Next
09.2022 - Current
Senior IT Consultant in M&A
EY GDS Poland
06.2021 - 08.2022
Change Management Lead EMEIA
EY GDS Poland
04.2016 - 05.2021
Service Management Lead / ITIL Consultant for European Commission
IBM
04.2013 - 03.2016
Service Delivery Manager
IBM
07.2012 - 03.2013
Manager Customer Service Management Office
Alstom
12.2009 - 06.2012
Senior IT Internal Auditor
Fiat Poland
06.2007 - 11.2009
Various technical roles
Capgemini Poland, Carlson Wagonlit
04.2004 - 06.2007
Master of Science - Computer Systems and Networks
University of Technology
Bachelor of Science - Computer Science
Karkonosze College (KPSW)
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