Ulkar Mehdiyeva

• Building bridge between higher management and the team; sign-off of BAU processes; delivering business needs to the team; attending weekly WBRs; ensuring billable hours are delivered; delivering skills' interviews to enrich talents' pool; managing team: dealing with their quality and other scores, metrics, rota, career development plans and other challenges; validating business insights across the project; updating project's documentation for KPIs and SLAs within Opex framework; process owner of "We innovate" platform for business related insights; process owner of Power automate automations for the project; delivering Career development plan trainings

Preparing action plans to improve the quality of the team; coaching outliers; doing regular audit; forecasting potential risks for business needs

• Ensuring accurate analysis of data according to given guidelines; raising market trends;

• Analysis of tax reports; generating and issuing queries for taxable entities within different branches