UMUHOZA AXCELLA
Warsaw
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
It analyst
HCL Technologies
05.2022 - 09.2023
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- used tools like Service Now, VM and SAP in my daily work
- Troubleshooting and resolving VMware environment issues
- Creation and administration of route tables to manage traffic within Azure environment
Customer service representative
CHIC INC.
07.2020 - 05.2021
- Answer Phone inquiries from clients, assisting with Admin duties and with the online interface knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier and shop attendant
ONE PEOPLE SHOP LTD
06.2018 - 06.2020
- Assist clients in solving their problems by Providing the necessary information and assistance.
Education
Computer engineering -
Vistula University
06.2025
High school diploma -
Lycee Notre Dame de citeaux
10.2019
Skills
- Computer literacy
- Listening skills
- Bilingual: French and English
- Attention to details
Timeline
It analyst
HCL Technologies
05.2022 - 09.2023
Customer service representative
CHIC INC.
07.2020 - 05.2021
Cashier and shop attendant
ONE PEOPLE SHOP LTD
06.2018 - 06.2020
Computer engineering -
Vistula University
High school diploma -
Lycee Notre Dame de citeaux
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