Umutoni Nina
Warsaw
Summary
I am a proficient administrative team member, enthusiastic individual who is well-versed in ensuring each customer's journey is nothing short of exceptional. Equipped with a solid foundation in accounting analysis and a commitment to accuracy, with high level of literacy, I am able to create engaging communications which incite actions.
Overview
3
3
years of professional experience
Work History
Customer Service Account Associate
FIS; Fintech Company | Franklin Templeton
03.2023 - 07.2023
- Assisted with training and development of less experienced associates.
- Serviced high volume of calls while providing excellent customer service.
- Worked with personnel to understand and resolve complicated problems and requests.
- Interacted with management, other associates and counterparts.
- Reviewed margin agreements for required information.
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
Junior Accountant
GARNET LTD
07.2022 - 10.2022
- Prepared journal entries and entered into system using [Software].
- Assisted with preparation of monthly financial statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Utilized tax software to prepare and file tax returns.
- Monitored cash flow to maintain optimal liquidity and cash management.
Sales Associate Specialist
Akagera Motors
05.2021 - 09.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Specialist
MTN
11.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Arts - Business Administration
University Of Economics And Human Sciences
Poland,Warsaw11.2024
Skills
- Communication
- Microsoft Ms Office[outlook, Excel, Teams,PowerPoint etc]
- Time Management
- Problem Solving
Relevant skills
- Reviewing Account Records
- Patient Reimbursements
- Regulatory Compliance
- Issue and Complaint Resolution
Languages
English
Native language
French
Beginner
A1
Timeline
Customer Service Account Associate
FIS; Fintech Company | Franklin Templeton
03.2023 - 07.2023
Junior Accountant
GARNET LTD
07.2022 - 10.2022
Sales Associate Specialist
Akagera Motors
05.2021 - 09.2021
Customer Service Specialist
MTN
11.2020 - 03.2021
Bachelor of Arts - Business Administration
University Of Economics And Human Sciences
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