Urszula Górska

Customer service with attention to the image of the VM company and taking care of its exposure

Online service

Inventories

Reports, sales control

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
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-Selling and maintaining company standards for brands such as Dior, Celine, Prada, Miu Miu, Valentino, The Row, Tom Ford, Brunello Cucinelli, Zegna

Professional customer service in both the women's and men's departments

Building long-term relationships with customers and acquiring new ones

Pursuing in meeting targets for sales goals

Visual merchandising based on the guidelines of individual brands and experience. Ordering collections based on sales reports

creating content for social media and the company's website

-Back office

Creating sales reports

Coordinating functioning of the boutique

handling complaints (communication with customers, contact with manufacturers and technical departments, and solving problems)

Workflow and schedule planning for the team

Fulfillment of individual orders

Taking care of the image of the arrangements (home staging)

Customer service in accordance with company standards

Furniture assembly

Professional assistance in interior design, selection of fabrics, furniture and home accessories

Responsibility for the MEN universe

Co-running the company's Instagram account

LV on Stage - taking responsibility for employees image

Participation in the VM Team

Assistance in organizing events (PR, clienteling)

Concierge at the highest level (including reports)

Sales development through Distance Sale

Building a base of regular customers based on long-term relationships

Service at the highest level

Compliance with company ethics and policies

Participation in trainings

Participating in training

Keeping an inventory

Building a base of regular customers

Coordination of transfers, deliveries and shipments

Providing customers with the highest level of service

Taking care of the display in accordance with the VM standards

Building a base of regular customers

Coordination of transfers, deliveries and shipments

Providing customers with the highest level of service

Taking care of the display in accordance with the VM standard

Participating in tailoring training.

Weekly and monthly reports

Coordination of transfers, deliveries and shipments

Keeping an inventory

Building a base of regular customers

Coordination of transfers, deliveries and shipments

Providing customers with the highest level of service

Taking care of the display in accordance with the VM standard Taking care of the cleanliness of the showroom and the facilities on a daily basis