USABYIMANA EDISON

As a Cloud & Infra Management Engineer focusing in Microsoft Entra ID (formerly Azure AD), I work with cloud environments , enhance identity management, and streamline user access for improved efficiency and security.

Key Responsibilities:

Azure AD B2C Custom Policies:
Deploy and manage custom policies to meet specific identity management needs.

• User Journeys: Configure sign-in, sign-up, and other user flows for better user experience.
• Localization: Customize policies to support multiple languages and regions.
• Technical Profiles: Integrate external systems and services (APIs, identity providers) within user journeys.
• Claims & Claims Transformations: Implement claims-based authentication and transform claims for secure communication.
• Federated Providers: Integrate third-party identity providers (SAML, OAuth, OpenID Connect) for external login

• OAuth 2.0 & OpenID Connect: Implement secure authorization and authentication protocols for accessing APIs and applications.

• Single Sign-On (SSO): Enable seamless access across multiple applications by configuring SSO.

- App Registrations: Register and configure applications in Azure AD B2C, managing API permissions and access scopes.

- Azure App Services: Deploy and manage scalable web apps, APIs, and services in the cloud.

- Azure Blob Storage: Store and manage large amounts of unstructured data (e.g., images, videos, backups).

- Azure Application Insights: Monitor application performance and detect issues using telemetry data and analytics.

Azure Key Vault:

Configuring and securing sensitive information using Azure Key Vault, ensuring secrets, keys, and certificates are accessible only through Virtual Networks (VNet) and Private Endpoints, preventing exposure over the public internet.

- Integrating Azure Key Vault with Azure Private Link to securely connect cloud resources to Key Vault while maintaining data confidentiality.

- Applying Firewall rules to restrict access to Azure Key Vault, ensuring that only designated IP addresses and subnets can communicate with the vault.

- Azure Managed Service Identity (MSI): To secure access to cloud resources without the need for hardcoded credentials.

- User Management & Account Management: enforcing comprehensive strategies to streamline onboarding, role assignment, and permissions control.

• Proficiency in Microsoft 365 Suite: Providing technical support utilizing Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.

• Customer Service Excellence: Strong skills in active listening, empathy, and clear communication to assist users effectively with technical issues.

• Adaptability and Continuous Learning: Engaged in training and workshops to stay updated on Azure technologies and certifications, including Microsoft Certified: Azure Fundamentals (AZ-900).

In my previous role, I specialized in managing financial processes, including bank reconciliation, payment handling, and procurement tracking, while leveraging SAP and other tools to improve accuracy and efficiency. I also applied IT solutions like virtual desktop management to support secure access to financial systems and automate workflows.

Key responsibilities:

• SAP GUI Proficiency: Processing bank statements using SAP, ensuring accurate and timely reconciliation of financial transactions.

• SAP Fiori Launchpad: Leveraging SAP Fiori Launchpad to create and track purchase orders,
  streamlining the procurement process.

• Multicash tool: Conducting payments seamlessly using Multicash, demonstrating proficiency in managing diverse payment methods.

• SSF Ticketing Tool Management: Utilizing the SSF ticketing tool to log, track, and resolve issues related to financial processes.

• Virtual Desktops Management: Managing virtual desktop infrastructure (VDI) systems for seamless and secure remote access to financial applications.

• Blackline Software: Utilized Blackline for financial close processes, automating reconciliations and ensuring compliance with accounting standards.

As a proficient Technical Support Engineer, I specialized in delivering effective IT support and resolving complex technical challenges.

I was skilled at identifying and helping get tailored solutions for end users and utilized advanced support tools to troubleshoot issues remotely. This approach minimized downtime and ensured that operations ran smoothly. My experience in diagnosing hardware, software, and network problems contributed significantly to enhancing system performance.

Additionally, I was involved in creating comprehensive technical documentation that enabled users to address common issues independently. My skill set includes expertise in the Microsoft 365 Suite, strong communication and interpersonal skills, advanced problem-solving capabilities, and proficiency in remote support.

Provided exceptional customer service across multiple digital channels. With a thorough understanding of the products and services available, I responded quickly to customer inquiries, concerns, and feedback via email, chat, and social media platforms. I used effective communication skills to provide detailed product information, troubleshooting assistance, and order support. I exemplified a customer-centric approach by actively listening to customers, meeting their needs, and ensuring timely issue resolution.