UWASE INES
Customer Support Representative
WARSAW,1
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Front Desk Agent and Customer Support
NYARUTARAMA SPORTS TRUST CLUB
11.2022 - 10.2023
- Balanced multiple priorities while maintaining focus on excellent communication skills and attention to detail.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science -
Warsaw University of Business
Warsaw, Poland 04.2024 - 04.2027
HIGH SCHOOL DIPLOMA -
KING DAVID ACADEMY
Kigali 01.2016 - 04.2022
Skills
Microsoft Office
Credit and cash payments
Problem-solving skills
Customer Service
Front Office Support
Call Management
Data Entry
Complaint Handling
CRM Software
zendesk
outlook
Time Management
Certification
CERTIFICATE OF MEMBER IN ECONOMICS CLUB AT KING DAVID ACADEMY.
Timeline
Bachelor of Science -
Warsaw University of Business
04.2024 - 04.2027
Front Desk Agent and Customer Support
NYARUTARAMA SPORTS TRUST CLUB
11.2022 - 10.2023
HIGH SCHOOL DIPLOMA -
KING DAVID ACADEMY
01.2016 - 04.2022
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