Valeria Pignatelli
Barcelona
Summary
Technical Skills:
- Qliksense, Office, Slack, SQL, Nova, Genesys, PowerBi, Google Drive, Kibana, Jira, Zendesk, Freshdesk, SCP, Factorial, Purecloud.
Overview
9
9
years of professional experience
Work History
Project Manager
Klarna Bank
12.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Vendor Operations Manager
Klarna Bank
08.2023 - 12.2023
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
- Identified cost-saving opportunities by analyzing historical purchasing data and recommending adjustments to sourcing strategies.
- Collaborated with internal stakeholders to develop detailed specifications for products or services required from vendors.
Real Time Manager
Klarna Bank
11.2021 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Planning Analyst
Bytedance (TikTok)
01.2020 - 11.2021
- Increased forecast reliability by continuously monitoring plan adherence against actual results, refining methodologies as needed based on performance outcomes.
- Collaborated with cross-functional teams to develop and implement strategic initiatives aligned with organizational goals.
- Optimized inventory management by analyzing historical sales data and creating accurate demand forecasts.
Scheduling Specialist
Airbnb
03.2018 - 12.2019
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Real Time Analyst
Airbnb
04.2017 - 03.2018
- Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
- Managed intraday staffing levels to ensure optimal coverage during peak periods and unexpected events.
- Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
Customer Support Specialist
Airbnb
01.2016 - 04.2017
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Checkout Operator
Duty Free Barcelona Prat
09.2015 - 12.2015
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
Technical Support Advisor Apple
Webhelp
05.2015 - 09.2015
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Education
First Certified as a foreign language -
Languages School "Military Academy"
Mechanical Engineering (Not Finished) -
Universidad Central De Venezuela
Certificated: Bachelor of Science -
U.E. "Los Chaguaramos" High School
Airline Pilot License
Smart Aviation
PoznanAdvanced English Level Certificate -
Kaplan International Colleges - Devon, England
01.2014
Skills
- Passion and ability to learn new methods, process, and skills
- Analytical skills and problem-solving mindset
- Strong communication and organizational skills
- Ability to operate in high pressure situations
- Implementing changes on the structure helping on the budget
- Identifying the risks affecting project profit, costs, schedules and client relations and providing solutions to stakeholders
- Leadership on project management
- Working closely with different departments to prioritize business requirements
- Stakeholder Communications & Relations
- Relationship Building
- Creative Thinking
Languages
Spanish
Native language
English
Proficient
C2
Italian
Beginner
A1
Hobbies and Interests
- Sports: football, American football, baseball.
- Hobbies: Series and movies, cinema, photography.
- Passion: Aviation, fashion, cooking, shopping, travelling and discover new cultures.
Timeline
Project Manager
Klarna Bank
12.2023 - Current
Vendor Operations Manager
Klarna Bank
08.2023 - 12.2023
Real Time Manager
Klarna Bank
11.2021 - 07.2023
Planning Analyst
Bytedance (TikTok)
01.2020 - 11.2021
Scheduling Specialist
Airbnb
03.2018 - 12.2019
Real Time Analyst
Airbnb
04.2017 - 03.2018
Customer Support Specialist
Airbnb
01.2016 - 04.2017
Checkout Operator
Duty Free Barcelona Prat
09.2015 - 12.2015
Technical Support Advisor Apple
Webhelp
05.2015 - 09.2015
First Certified as a foreign language -
Languages School "Military Academy"
Mechanical Engineering (Not Finished) -
Universidad Central De Venezuela
Certificated: Bachelor of Science -
U.E. "Los Chaguaramos" High School
Airline Pilot License
Smart Aviation
Advanced English Level Certificate -
Kaplan International Colleges - Devon, England
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