VALERIIA MYKYTIUK
Summary
Dynamic and results-oriented person, with proficiency in multiple languages. In my previous roles, I have gained extensive experience in customer service, sales, and finance departments, as well as in office management and event organization. I have expertise in data management, financial reporting, contract review, and administrative processes using various software systems.
My background also includes experience in the hospitality industry, particularly in hotel management and customer satisfaction. Overall, I bring a diverse skill set and a commitment to excellence in every aspect of my work.
Overview
5
5
years of professional experience
Work History
Office Manager
AMO Pictures
12.2022 - 03.2024
- Processed invoices and managed office budgets, overseeing a budget of $200,000 annually.
- Implemented the operating budget and monitored the company's operating results, achieving a 10% increase in cost-effectiveness.
- Coordinated employees/contractors on subordinate projects, managing a team of 40 individuals.
- Managed the customer databases, overseeing a database of over 500 clients.
- Managed the process of obtaining temporary residence cards for employees in Poland, overseeing the successful application process for 40+ employees.
- Handled tax management, settlement of purchase invoices, settlement of sales invoices, and cash flow management, ensuring compliance with financial regulations.
- Managed Facebook and YouTube pages of the company.
- Managing business trips and the obtaining visas procedure (Canada, Great Britain directions)
- Coordinated video dubbing in multiple languages (UA-PL, ENG-PL, RUS-PL), ensuring accurate and timely translations.
- Managing company's events.
- Fostered positive relationships with company partners, suppliers, and contractors, facilitating smooth business operations.
Night Shift Supervisor
The Bridge MGallery Hotel Collection
10.2022 - 12.2022
- Provided high-quality customer support via live chat and email channels, effectively addressing 40+ inquiries daily.
- Managed and resolved customer inquiries and complaints efficiently, resulting in a 60% decrease in response time and a 30% increase in customer satisfaction ratings.
- Actively implemented strategies to boost team productivity and service quality, resulting in a 20% increase in team efficiency.
- Planned work schedules and managed employee rotation, resulting in a 30% increase in team productivity.
- Handled tax management, settlement of purchase invoices, settlement of sales invoices, and cash flow management, ensuring compliance with financial regulations, with a 100% accuracy rate.
- Checked-in/out guests in accordance with brand standards, provided further assistance and information, offered up-sells, and obtained different methods of payments.
Senior Night Auditor
The Bridge MGallery Hotel Collection
10.2021 - 10.2022
Night Auditor
The Bridge MGallery Hotel Collection
11.2020 - 10.2021
Receptionist
Platinum Palace
03.2020 - 10.2020
- Greeted guests and checked them in/out according to brand standards.
- Provided additional assistance and information to guests, upselling hotel amenities and services, resulting in a 20% increase in revenue.
- Handled guests' complaints in an understanding and hospitable manner.
- Performed opening and closing shift duties, including cash handling and reconciliations, with 100% accuracy.
- Delivered the highest level of service to all guests, ensuring exceptional experiences and positive reviews.
- Executed administrative processes in various hotel management systems including PROHOTT, HOOCAS, Infor, and BIS.
Sales and Marketing Assistant
HILTON
08.2019 - 10.2019
- Stored and sorted financial data, generating reports on departmental progress, leading to informed decision-making and improved efficiency.
- Generated productivity reports in OPERA and updated databases, resulting in a 15% increase in operational efficiency, saving the company $20,000 annually.
- Processed and renewed all contracts and non-disclosure agreements (up to $50,000 budget), ensuring timely completion and compliance with legal requirements.
- Processed and renewed contracts and non-disclosure agreements, ensuring compliance and facilitating smooth operations, resulting in cost savings of $15,000 per year.
- Created and distributed banquet event orders (BEO) on a daily basis, accurately logging all activities and client data in Delphi, resulting in streamlined event coordination and client satisfaction.
- Executed administrative processes in SalesForce, maintaining accurate records and supporting the sales team in achieving their targets.
Education
Bachelor degree - Finance And Management - Hotel Business
WSB Wrocław
06.2021
Skills
- Customer Service Excellence: Dedication to providing top-notch customer service and exceeding client expectations
- Confidentiality: Commitment to maintaining the highest level of confidentiality and discretion when dealing with sensitive data
- Multilingual Communication: Fluency in multiple languages to effectively communicate with clients and partners
- Time Management: Strong time management skills to prioritize tasks
- Problem-Solving: Aptitude for identifying and resolving complex issues and challenges faced by clients
- Empathy: Empathetic approach to understand and address the unique needs and concerns of VIP clients
Languages
Ukrainian
Native language
English
Upper intermediate
B2
Polish
Advanced
C1
Ukrainian
Advanced
C1
Data
Giving consent to the processing of personal data provided in the submitted application form and other data collected in the recruitment process. Exercising consent to the processing of personal data in documents for handling the recruitment process.
Timeline
Office Manager
AMO Pictures
12.2022 - 03.2024
Night Shift Supervisor
The Bridge MGallery Hotel Collection
10.2022 - 12.2022
Senior Night Auditor
The Bridge MGallery Hotel Collection
10.2021 - 10.2022
Night Auditor
The Bridge MGallery Hotel Collection
11.2020 - 10.2021
Receptionist
Platinum Palace
03.2020 - 10.2020
Sales and Marketing Assistant
HILTON
08.2019 - 10.2019
Bachelor degree - Finance And Management - Hotel Business
WSB Wrocław
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