Valeriia Narizhna
Warsaw
Summary
A goal-oriented Application Support Specialist with a proven ability of identifying, diagnosing, and resolving technical issues. Experienced in delivering comprehensive support to customers across various industries. Eager to transition into a new career field and contribute valuable skills, aiming to drive success and bring significant benefits to the team and organization
Overview
12
12
years of professional experience
Work History
Application Support Consultant
Consafe Logistics
10.2019 - Current
- Provided 24/7 support for warehouse management and control systems
- Maintained the Knowledge Database by adding detailed workarounds and solutions
- Collaborated in triage meetings with third-party providers to identify and implement effective solutions
- Worked closely with developers to analyze complex issues, diagnose root causes, and design and implement sustainable, long-term solutions
Senior First Line IT Support
Diebold Nixdorf
07.2019 - 09.2019
- Handled internal and customer escalations, ensuring timely resolution
- Coached and shadowed 1st Level agents
First Line IT Support
Diebold Nixdorf
04.2017 - 06.2019
- Delivered exceptional customer service support, managing and resolving tickets in customer service systems (Oracle E-Business Suite, SAP)
- Collaborated effectively with field service engineers and middleware teams to ensure seamless service delivery and issue resolution
Waiting Staff Member
Michael Wisher
12.2015 - 08.2016
- Delivered high-level catering services at major sports events and prestigious venues, including Wembley Stadium, Twickenham Stadium, Ascot Racecourse and the Chelsea Flower Show
Lifeguard
Gaylord Texan Resort & Convention Centre
05.2013 - 08.2013
- Monitored and ensured the safety of guests in and around the swimming area
- Learned and maintained proficiency in lifesaving techniques such as First Aid and CPR to offer individuals in distress optimal support
Education
Master's - International Relations
Collegium Civitas
02.2017
Bachelor of Sociology - Administrative Management
National Technical University of Ukraine
06.2014
Skills
- Computer skills: Microsoft Office, PowerPoint, SharePoint, Teams, Skype for Business, Notepad, Slack, MobaXterm, WinSCP, Red Prairie, Toolset
- Professional skills: strong verbal and personal communication skills, tolerant to stressed situations, quick to learn, strong team-player
Languages
Ukrainian
Native language
Russian
Proficient
C2
English
Advanced
C1
Polish
Upper intermediate
B2
German
Beginner
A1
Spanish
Beginner
A1
Interests
Travel, swimming, workouts, yoga and stretching, cooking, building puzzles, learning new languages
Timeline
Application Support Consultant
Consafe Logistics
10.2019 - Current
Senior First Line IT Support
Diebold Nixdorf
07.2019 - 09.2019
First Line IT Support
Diebold Nixdorf
04.2017 - 06.2019
Waiting Staff Member
Michael Wisher
12.2015 - 08.2016
Lifeguard
Gaylord Texan Resort & Convention Centre
05.2013 - 08.2013
Bachelor of Sociology - Administrative Management
National Technical University of Ukraine
Master's - International Relations
Collegium Civitas
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