Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Valeriia Tipisieva

Poznan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Content Moderator

Conectys
11.2022 - Current
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
  • Suggested improvements to content to enhance quality and accuracy.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Was a POC of a team. Analyzed performance, latency at work and reported it to WFM Team. In case of any problems, when there wasn't TM on a shift, Agents contacted me to approve their SLs days, LOD days etc and in case of any emergencies I solved all the problems. In case of SL or LOD of one or more Agent, I should've have changed the whole Queue Assignment for a shift, to cover all areas without having latency. Always in contact with TMs,QAs and other Agents.
  • Excellent KPIs every month, one of a top performer of the team.

Receptionist Administrator

Grupa Artystyczna Waldemara Wagnera
04.2022 - 10.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.

Waitress Trainee

Yaht Club
09.2019 - 12.2019
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Waitress Trainee

Melia Hotels International
08.2018 - 10.2018
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
  • Supported fellow trainees learning process sharing own experiences insights mentoring new hires.

Education

M.D. - Hospitality And Tourism Management And Marketing

ACADEMY OF HOTEL MANAGEMENT AND CATERING INDUSTRY
Poznan, Poland
06.2022

Skills

  • Social media knowledge
  • Cultural Awareness
  • Patience and Tolerance
  • Content Management
  • Strong attention to detail
  • Microsoft Office
  • Team Collaboration
  • Stress Tolerance
  • Planning and coordination
  • Critical Analysis
  • Staff Training and Development
  • Appointment Scheduling

Hobbies

I graduated Musician School, so I'm playing the piano my whole life. Beside this I really like to do creative Make Up when I have some free time. Also I'm an owner of a small business - I sell Vegan Soy Candles, I made myself.

Languages

Ukrainian, Russian
Native language
English
Upper intermediate
B2
Polish
Advanced
C1

Timeline

Content Moderator

Conectys
11.2022 - Current

Receptionist Administrator

Grupa Artystyczna Waldemara Wagnera
04.2022 - 10.2022

Waitress Trainee

Yaht Club
09.2019 - 12.2019

Waitress Trainee

Melia Hotels International
08.2018 - 10.2018

M.D. - Hospitality And Tourism Management And Marketing

ACADEMY OF HOTEL MANAGEMENT AND CATERING INDUSTRY

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Valeriia Tipisieva