Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Hobbies and Interests
Training
Hobbies
Timeline
Generic
Valeriia Voloshko

Valeriia Voloshko

Wrocław

Summary

Creative professional with years of experience in coordinator roles at an outsourcing company, as a secretary, and as a waiter. As a coordinator, I effectively managed teams and business processes, acquiring organizational skills and strategic thinking. In the role of a secretary, I excelled in both administrative and organizational tasks, maintaining the highest standards of confidentiality and professionalism. My creativity and flexibility were also evident as a waiter, where I not only served customers but also created unique culinary experiences. I have also completed a computer graphics course, enabling me to utilize my skills in 2D graphics. My artistic passions and abilities in this area allow me to approach projects with an innovative mindset and a unique attention to detail.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Hotel Monopol
01.2023 - Current
  • Duration: 1 year 4 months
  • Provided professional customer service.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Received table reservations by phone.
  • Served independently for reservations up to 12 people.
  • Built a positive company image.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Created floral compositions

HR

Hotelarz
06.2021 - 12.2022
  • Duration: 1 year 6 months
  • Posted job offers on networks.
  • Streamlined HR operations for increased efficiency, utilizing advanced HR software solutions.
  • Streamlined HR operations by automating manual tasks and adopting suitable HR software solutions.
  • Conducted recruitment interviews.
  • Verified candidates' skills.
  • Conducted job meetings with selected candidates.
  • Coordinated employees.
  • Held regular meetings and resolved internal employee issues.
  • Prepared reports for superiors.
  • Built and maintained positive relationships with permanent employees.
  • Managed and maintained employee database.
  • Created work schedules.
  • Controlled and archived documents.
  • Conducted training for new employees (for waiters).
  • Ready for emergency situations at any time of the day

Secretary

Sp. Z O.o. "Grizzzly"
06.2019 - 11.2019
  • Duration: 6 months
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Education

High School Diploma -

University of Economics in Krakow
Krakow, Poland
03.2023

Skills

  • Adobe Illustrator

  • Adobe Photoshop

  • Adobe InDesign

  • Lightroom

  • Microsoft Office

  • Logo creation

  • Design thinking

  • Packaging Design

  • Color theory

Languages

Ukrainian
Native language
English
Intermediate
B1
Polish
Proficient
C2
Russian
Proficient
C2

Personal Information

Date of Birth: 03/20/01

Hobbies and Interests

Poza światem projektowania grafiki 2D, moje hobby obejmuje eksplorację różnych form sztuki, takich jak rysunek ołówkiem, malowanie akwarelami oraz projektowanie postaci do gier wideo. Inspirację czerpię z różnych źródeł, takich jak natura, literatura czy kultura popularna. Te pasje nie tylko pozwalają mi rozwijać swoje umiejętności artystyczne, ale również dodają głębi i oryginalności moim projektom graficznym.

Training

  • 09/01/23, Computer graphics and design , Step-IT Academy.

Hobbies

In addition to the world of 2D graphic design, my hobbies include exploring various forms of art such as pencil drawing, watercolor painting, and character design for video games. I draw inspiration from diverse sources including nature, literature, and popular culture. These passions not only allow me to develop my artistic skills but also add depth and originality to my graphic projects. Transitioning from the HR field to graphic design is a natural progression for me as it aligns with my creative instincts and allows me to channel my passion for visual storytelling into a fulfilling career.

Timeline

Waitress Supervisor

Hotel Monopol
01.2023 - Current

HR

Hotelarz
06.2021 - 12.2022

Secretary

Sp. Z O.o. "Grizzzly"
06.2019 - 11.2019

High School Diploma -

University of Economics in Krakow
Valeriia Voloshko