Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Chiriga

Warsaw

Summary

Dynamic and result oriented Technical Engineer with three years of hands on experience in IT infrastructure and systems administration. Transitioning to Project Management, I bring strong leadership skills and a dedication to continue learning, a passion for delivering the best results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am eager to apply my technical expertise in a structured project management role, and committed to contributing to the projects success and expectations.

Overview

1
1
year of professional experience

Work History

Technical Support Engineer

Vonage
04.2024 - Current
  • Achieved a 25% increase in first-call resolution rate by implementing comprehensive troubleshooting techniques and proactive solutions.
  • Managed the Billing department after a location closure and managed a team of 6 with operations and processes within the department.
  • Attained a 25% increase in customer retention through the implementation of proactive support strategies as well as personalized customer satisfaction.
  • Collaborated with Account Managers and Finance team to deliver the best support results to the clients.

Senior Technical Analyst

Linklaters
08.2023 - 03.2024
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
  • Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
  • Mentored junior analysts in best practices for data analysis, software development, and project management.
  • Conducted thorough research on emerging technologies to stay ahead of industry trends and inform strategic decisionmaking.

Education

Bachelor of Science - Computer Engineering

University Of Economics And Human Sciences In Wars
Warsaw, Poland
11.2024

Skills

  • Teamwork and Collaboration
  • Technical Troubleshooting
  • Jira
  • Confluence
  • Leadership
  • Microsoft Azure
  • Data Anaysis
  • Project Management
  • Product Knowledge
  • Customer Relationship Management
  • Network Engineering

Languages

English
Native language

Timeline

Technical Support Engineer

Vonage
04.2024 - Current

Senior Technical Analyst

Linklaters
08.2023 - 03.2024

Bachelor of Science - Computer Engineering

University Of Economics And Human Sciences In Wars

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Vanessa Chiriga