Vanessa Aloyce Mrosso
Warsaw
Summary
Motivated and results-oriented individual looking for a demanding position in Financial service, where I can make use of my Problem Solving skills to support the organization's growth. I have a strong dedication to lifelong learning and professional development, and my mission is to achieve an enhanced professional skills while positively influencing the team and the organization's goals.
Overview
5
5
years of professional experience
Work History
Business Banking Specialist
Square Inc
01.2024 - Current
- Reviewed, researched and corrected problems and discrepancies.
- Assisted customers with banking needs and inquiries.
- Assisted Customer in creating a checking account and making use of their debit cards.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with loan applications, ensuring timely submission and accurate documentation for faster approvals.
- Monitored and verified suspicious activity on customer accounts.
Risk Analyst
Square Inc
10.2022 - 12.2023
- Taught employees how to control risks at front line.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
Customer Success Advocate
Square Inc
06.2021 - 10.2022
- Resolved Type issues over phone with Number customers daily.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Maintained up-to-date knowledge of product and service changes.
booking clerk
05.2019 - 07.2019
- I had volunteered to work as a, at the shabiby line buses at their offices located in Dodoma soon after graduating.
Education
Bachelor -
University of Economics And Human Sciences
Warsaw2019
Skills
- PERSONAL SKILLS AND KNOWLEDGE
- Excellent written and verbal communication skills
- Highly organized and efficient
- Interpersonal skills
- Basic computer skills
- Problem solving skills
Languages
English
Bilingual or Proficient (C2)
Polish
Beginner (A1)
Timeline
Business Banking Specialist
Square Inc
01.2024 - Current
Risk Analyst
Square Inc
10.2022 - 12.2023
Customer Success Advocate
Square Inc
06.2021 - 10.2022
booking clerk
05.2019 - 07.2019
Bachelor -
University of Economics And Human Sciences
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