Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Aloyce Mrosso

Warsaw

Summary

Results-driven professional with a keen interest in the financial services sector, seeking a challenging role where my problem-solving abilities can contribute to organizational growth. My goal is to secure a position in a multinational financial institution specializing in AML, KYC, investment banking, hedge funds, financial markets, and financial crisis management, where I can leverage my expertise in financial modeling. Well-suited for roles encompassing financial services, customer care (KYC), and basic IT services, I am eager to apply my diverse skill set to drive success in a dynamic environment.

Overview

4
4
years of professional experience

Work History

Business Banking Specialist

Foundever (Square Inc)
01.2024 - Current
  • Educate customers on how to use online and mobile banking services
  • As backup team manager I assign tasks, train team members, and ensure smooth operations.
  • Assisted customers with banking needs and inquiries.
  • Investigate and resolve any discrepancies or issues with account balances.
  • Offer support for card-related issues like declined transactions or fraud concerns.
  • Continuously update knowledge of banking policies, regulations, and procedures to better serve customers.
  • Monitored and verified suspicious activity on customer accounts.
  • Provide support for lost or stolen debit cards, including temporary holds and cancellations.

Risk Specialist

Foundever (Square Inc)
10.2022 - 12.2023
  • Provide support and guidance to customer service representatives on KYC/AML procedures.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
  • Prepare and file Suspicious Activity Reports (SARs) as necessary.
  • Ensure compliance with dispute resolution procedures and timelines.
  • Assist customers in understanding and resolving disputes related to their accounts.
  • Analyze transaction patterns and account behavior to identify suspicious activities.

Customer Success Advocate

Square Inc
06.2021 - 10.2022
  • Guide merchants through the process of accepting payments and managing sales transactions.
  • Handle inquiries and requests from merchants regarding billing, fees, and account management.
  • Conduct regular follow-ups with merchants to ensure satisfaction and address any ongoing needs.
  • Assist merchants in navigating and understanding their transaction data and reports.
  • Continuously seek opportunities to improve the merchant experience and drive customer success.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science -

University of Economics And Human Sciences
Warsaw, Poland
05-2025

Skills

  • Excellent written and verbal communication skills
  • Operation Efficiency
  • High attention to details
  • Collaboration & Team work
  • Problem solving skills
  • Communication Tools (Outlook, slack and Amazon Connect)
  • Data Collection

Languages

English
Bilingual or Proficient (C2)
Polish
Beginner (A1)

Timeline

Business Banking Specialist

Foundever (Square Inc)
01.2024 - Current

Risk Specialist

Foundever (Square Inc)
10.2022 - 12.2023

Customer Success Advocate

Square Inc
06.2021 - 10.2022

Bachelor of Science -

University of Economics And Human Sciences

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Vanessa Aloyce Mrosso