Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vedasty Niyonkuru

Warsaw

Summary

Dedicated call center with a proven track record of delivering exceptional customer service. Highly skilled in handling diverse customer inquiries, resolving issues, and providing accurate product/service information. Strong communication and interpersonal abilities, coupled with a detail-oriented approach, contribute to fostering positive customer experiences. Adept at multitasking, problem-solving, and efficiently navigating various systems. Committed to maintaining a professional and courteous demeanor while meeting performance targets and ensuring customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking ,packaging, team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in polish dpd..

Overview

6
6

Diploma in information technology

3
3

Diploma in information technology

Work History

Package Handler

DPD Polska
Warsaw, pruszkow
05.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Established and accurately prepared customers accounts to complete new purchases.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Team Leader

Bioenergy burundi
bujumbura, bujumbura
01.2018 - 03.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.

Education

BBA - Business Management

WARSAW UNIVERSITY OF BUSINESS
POLAND
02.2024

DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

BUGEMA UNIVERSITY
UGANDA
11.2014 - 11.2017

Skills

Communication Skills: Articulate and effective verbal and written communication to interact with customers and colleagues

Customer Service: Proven ability to provide excellent customer service, address inquiries, and resolve issues to ensure customer satisfaction

Empathy: Ability to understand and empathize with customer concerns, building rapport and creating positive interactions

Problem-Solving: Strong analytical and problem-solving skills to quickly assess situations and provide effective solutions

Adaptability: Ability to adapt to various situations, handle change, and learn new processes or information quickly

Multitasking: Efficiently manage multiple tasks, such as handling calls, entering data, and navigating systems simultaneously

Product Knowledge: In-depth understanding of products or services to provide accurate information and guidance to customers

Patience: Ability to remain calm and patient, especially when dealing with frustrated or irate customers

Time Management: Effective organization and time management skills to meet call handling and resolution targets

Teamwork: Collaborative mindset to work effectively with colleagues, supervisors, and other departments within the organization

Languages

kirundi
Native language
Arabic
Intermediate
B1
French
Advanced
C1
English
Advanced
C1
Swahili
Proficient
C2

Timeline

Package Handler

DPD Polska
05.2023 - Current

Team Leader

Bioenergy burundi
01.2018 - 03.2021

DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

BUGEMA UNIVERSITY
11.2014 - 11.2017

BBA - Business Management

WARSAW UNIVERSITY OF BUSINESS

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