Veenusha Bhujun
Mauritius
Summary
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am excellent in achieving ongoing success with my team by building morale, maintaining teams' self-confidence and working continuously towards the growth of the company.
Overview
22
22
years of professional experience
Work History
Product and Sales Executive
Solis 360 Ltd
Ebene
01.2021 - 08.2022
- Implemented processes for cross-selling products or services based on customer needs.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Set and monitored sales targets for individual team members and the team as a whole.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Enhanced product knowledge through continuous learning and professional development activities.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
Tour Guide
Summertimes DMC (Manahe Ltd)
Mauritius
04.2013 - 12.2019
- Welcome big group arrivals and providing transfer from Airport to hotels
- Escorting groups of people on various land and sea excursions
- Show visitors around places of interest, such as towns and cities, historic buildings, gardens, religious sites or museums and art galleries.
Excursion Sales Representative
Summertimes DMC (Manahe Ltd)
Mauritius
04.2013 - 12.2019
- Meeting guests at the airport; Escorting guests to their accommodation
- Organizing and hosting welcome meetings (sometimes for up to 100 people); Selling and organizing excursions and other activities; Selling car hire and other services; Responding to clients' queries (this may involve being on duty for set times each day); Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; and health problems, injuries or even deaths; Dealing with unforeseen 'non-client' problems, e.g
- Flight delays, coach strikes, weather conditions; Resolving any conflict with or between clients; Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies; Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; Checking hotel standards and safety procedures; Completing risk assessments and health and safety checks; Keeping basic accounts and records, and writing reports;
C.E.O
Eiscafe 21
Berlin
08.2009 - 12.2012
- Dealing on a daily basis with German customers
- Managing the whole shop and the employees
- Continuous effort to improve growth and profitability of the company.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Maintained open communication channels between departments to maximize efficiency and productivity.
Sales Merchandiser
Eurospar
Dublin
01.2007 - 01.2009
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Maintained cleanliness of the sales floor area at all times.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Replenished merchandise on shelves as needed throughout the day.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Ensured that all promotional materials were properly displayed in their designated areas.
Secretary / Receptionist
Fire Protection & Security Consultants Ltd
Mtius
01.2004 - 01.2006
- Perform all secretarial duties
- Preparing reports and tenders
- Fully exposed to accepting & transmitting telephone calls.
Cashier Floor Supervisor
Sik Yuen Supemarket
Curepipe
01.2001 - 12.2003
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
- Assisted customers with returns or exchanges when needed.
- Assisted with training new hires on proper cashiering techniques.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Education
Integration Course Certificate (Bundesamt für Migration und Flüchtlinge) -
10.2010
Certificate in Ice Cream Production and HACCP -
10.2010
Certificate in German Course - TELC Language Tests -
07.2010
Certificate in FETAC English for Special Purpose (Advanced level) -
07.2008
Certificate in Travel, Tourism and Hospitality Management (Association of Business Executives London) -
12.2005
Certificate in Internal Quality Auditing Course -
10.2005
Certificate in ISO 9001.2000 -
04.2004
Certificate in understanding Quality customer Service -
07.2002
Pitman Qualifications -
04.2002
N. Saddul College Vacoas
11.1998
Visitation RCA Primary School
12.1992
Certificate as Professional Barista in Coffee Latte Art -
Personal Qualifications
- 04/01/02, Pitman Qualifications, Word / Excel Processing Techniques
- 07/01/02, Certificate in understanding Quality customer Service, Harrel Mallac Training Institute
- 04/01/04, Certificate in ISO 9001.2000, Quality Management System Development Course
- 10/01/05, Certificate in Internal Quality Auditing Course, ISO 19011.2002 Guidelines - AJA Training Center
- 12/01/05, Certificate in Travel, Tourism and Hospitality Management (Association of Business Executives London), LCBM, Rose Hill
- 07/01/08, Certificate in FETAC English for Special Purpose (Advanced level), Abbey College - Dublin, Ireland
- 10/01/10, Integration Course Certificate (Bundesamt für Migration und Flüchtlinge), Berlin, Germany
- 07/01/10, Certificate in German Course - TELC Language Tests, Deutsch Academies - Berlin, Germany
- 10/01/10, Certificate in Ice Cream Production and HACCP, Berlin, Germany
- Certificate as Professional Barista in Coffee Latte Art, LEAF Barista School - Germany
Cover Letter
Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am excellent in achieving ongoing success with my team by building morale, maintaining teams' self-confidence and working constinuously towards the growth of the company. It would be a pleasure to have an interview with you and I look forward to hearing from you soon. Very Sincerely
Languages
- English
- French
- German
- Hindi & Bhojpuri
Hobbies and Interests
- Traveling
- Swimming
- Music
- Reading
- Social & religious interactions
- Movies
- Mind games
- Interior Decorations
- Cooking
- Fashion
Timeline
Product and Sales Executive
Solis 360 Ltd
01.2021 - 08.2022
Tour Guide
Summertimes DMC (Manahe Ltd)
04.2013 - 12.2019
Excursion Sales Representative
Summertimes DMC (Manahe Ltd)
04.2013 - 12.2019
C.E.O
Eiscafe 21
08.2009 - 12.2012
Sales Merchandiser
Eurospar
01.2007 - 01.2009
Secretary / Receptionist
Fire Protection & Security Consultants Ltd
01.2004 - 01.2006
Cashier Floor Supervisor
Sik Yuen Supemarket
01.2001 - 12.2003
Integration Course Certificate (Bundesamt für Migration und Flüchtlinge) -
Certificate in Ice Cream Production and HACCP -
Certificate in German Course - TELC Language Tests -
Certificate in FETAC English for Special Purpose (Advanced level) -
Certificate in Travel, Tourism and Hospitality Management (Association of Business Executives London) -
Certificate in Internal Quality Auditing Course -
Certificate in ISO 9001.2000 -
Certificate in understanding Quality customer Service -
Pitman Qualifications -
N. Saddul College Vacoas
Visitation RCA Primary School
Certificate as Professional Barista in Coffee Latte Art -
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