Vera Ilo
Warsaw,14
Summary
A Graduate of Mass Communication and have a Bachelors Degree in process, in International Economic Relations.
I am Enthusiastic and reliable, dedicated to providing excellent customer service with a smile. I am detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. I have Several years of experience in various retail settings with a proven track record of job success.
I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
English as a Second Language (ESL) Specialist
Advanced Business Solutions, LLC.
09.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in team setting, providing support and guidance. Also , managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organisational skills through working on group projects.
- Managed over 25 persons and increased company's productivity by 10%
Conversion Agent
Ingo Invest
01.2020 - 02.2022
- As a conversion Agent at Ingo invest, i developed marketing strategies to increase conversions from online sales.
- worked with various digital marketing tools and platforms to manage accounts. Since i was in charge of the AI (artificial Intelligence) That helps customer trade online, I provided feedbacks to the rest of the teams on sales, funneling, and conversion rates.
- Assisting in the creation and management of marketing campaigns was a role i carried out judiciously.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines. Also used my critical thinking skill to break down problems, evaluate solutions and make decisions.
- Managed over 15 clients daily and increased conversion rate by 20%.
Sales Manager
Verasglitz
09.2018 - 01.2021
- I was incharged of the sales team, i create comprehensive sales plans and analysed data to achieve a goal or target that adds more value to the company.
- I worked remotely and made good use of my communication and organising skills to make sure my team members are right on track , and the daily or monthly target are met.
- Kept track records of the sales made daily and monthly. I was also in check on the logistic team to be sure customers are happy with the services we offered.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
English phonetic Instructor
Imperial Accents International
01.2016 - 05.2018
- I taught English language in educational facilities and ensured that it well understood in all aspects.
- I also used my Good English speaking communication skills to help learners have better understanding of native speakers, this improves their ability to communicate easily and effectively.
secretary
office
04.2014 - 05.2015
- I was incharged of mails, providing administrative and secretarial support to the local government authority, daily.
- I made good use of my time management skills, organizational skills, Ms-words skills and statistical skills in performing, basic clerical , and office tasks like scheduling meetings, preparation of documents, organizing files, maintaining effective records and administration , attending and leading conferences on behalf of the Local Government Chairman.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes and was able to maintain effective lines of communication.
Education
Bachelor of Science - International Relations
East Ukrainian National University
UKRIANE06.2023
Certificate in Digital Marketing - Marketing
Coursera
Poland01.2023
Higher National Diploma - Mass Communications
Our Saviors Polytechnic
Nigeria 10.2017
Skills
- Effective time management
- Interpersonal Skills
- Leadership/Teamwork
- Critical thinking and problem Solving
- Decision Making
- Administrative Support Specialist
- Customer Relations Specialist
- Marketing and Sales Specialist
- English Language Fluency
- Ability to Multitask
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Computer Skills
- Advanced Communication Skills
- Customer Service Skills
Accomplishments
- Collaborated with team of 12 in the development of a new company product.
- Achieved high Target Sales with accuracy and efficiency.
- Achieved adequate minute writing , documentation through effectively helping with microsoft word.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
October 2017 : Higher National Diploma in Mass Communication.
February 2021 — currently studying International Economic Relations (BSC).
December 2022 - January 2023 : COURSERA - Certified course in Digital marketing.
February 2023 : COURSERA - Certified course in Advanced Customer service
Additional Information
- Date of birth : 16-08-1997
Languages
English
Native language
English
Proficient
C2
Timeline
English as a Second Language (ESL) Specialist
Advanced Business Solutions, LLC.
09.2022 - Current
Conversion Agent
Ingo Invest
01.2020 - 02.2022
Sales Manager
Verasglitz
09.2018 - 01.2021
English phonetic Instructor
Imperial Accents International
01.2016 - 05.2018
secretary
office
04.2014 - 05.2015
Bachelor of Science - International Relations
East Ukrainian National University
Certificate in Digital Marketing - Marketing
Coursera
Higher National Diploma - Mass Communications
Our Saviors Polytechnic
October 2017 : Higher National Diploma in Mass Communication.
February 2021 — currently studying International Economic Relations (BSC).
December 2022 - January 2023 : COURSERA - Certified course in Digital marketing.
February 2023 : COURSERA - Certified course in Advanced Customer service
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